L1 Technical Support

Location: Bengaluru

Technical Support Engineer — Consumer Devices & Enterprise Platform
5-Days, On-site | Bengaluru

We're hiring the first line of technical defence for our hardware and platform users — someone who doesn't pass tickets along, but actually finds out what's broken.
You'll sit between customers, our app, our device, and our enterprise platform, and you'll own the full diagnostic loop: reproduce the issue, read the logs, query the API, write the Python script that confirms root cause, and hand-engineer a ticket they can act on without coming back to ask  wait, what happened?

What you'll actually do:
Be the first technical responder for consumer device and enterprise (Neo Core) users
Diagnose across device, app, connectivity, accounts, and platform
Run RCA using logs, dashboards, API responses, and basic Python
Talk to customers directly — translate their report into an engineering-actionable bug
Build and maintain runbooks and known-issue docs as patterns emerge

You'll fit if:
You've spent  1–3  years in  technical/product support  or a  junior SRE
-type role
You can write and read Python — not theory, actual scripts
You're fast at reading logs/API responses to find root cause
You communicate cleanly in English, written and spoken
You're fine working without a complete playbook — we're a startup, we're still writing ours

Bonus:  automation/tooling experience, AWS/GCP exposure, Grafana/Prometheus, prior work on AI/wearable/IoT products, SQL/No

SQL or Postman fluency, Hindi or another Indian language.