More jobs:
Job Description & How to Apply Below
Location: Bengaluru
Role: Service Now Architect / Presales Lead
Location:
Bangalore/Hyderabad/Chennai
Experience:
10–15+ years in enterprise platforms with 6+ years on Service Now; proven presales leadership on mid‑to‑large pursuits
Role Summary
You will lead solutioning and presales for Service Now pursuits and provide architecture oversight for strategic deliveries. The role blends client‑facing advisory, bid leadership (RFI/RFP/Orals), demo/POV orchestration, and reference designs across ITSM, ITOM (incl. Discovery/Service Mapping), CSM, ITAM, and platform capabilities (Integration Hub, Flow Designer, CMDB, ATF). You’ll shape win themes, produce compelling proposals/SOWs/estimates, and ensure delivery‑ready architectures that scale, integrate, and unlock value—now increasingly with Now Assist (GenAI) and AI‑enabled experiences.
Key Responsibilities
Presales & Deal Leadership (Primary)
- Own technical strategy for pursuits: discovery, solution hypothesis, value articulation/TCO/ROSI, competitive positioning, and win‑theme development.
- Lead RFI/RFP responses: solution architecture, estimation, SOW, staffing plans, risks & assumptions, and traceability to requirements.
- Orchestrate tailored demos/POVs across ITSM/ITOM/CSM/ITAM and platform capabilities (Flow Designer, Integration Hub, Virtual Agent, Mobile, ATF).
- Partner with Sales/Alliances/Marketing to shape offers, accelerators, and reference architectures for target industries and US‑geo opportunities.
- Present and defend solutions to business, architecture, and procurement stakeholders; run executive storylines and objection handling.
Architecture & Delivery Oversight (Secondary)
- Define end‑to‑end reference architectures: multi‑instance strategy, domain separation, performance, security, and compliance.
- Govern platform foundations: CMDB strategy, Discovery & Service Mapping, health scans, observability, and upgrade roadmaps.
- Direct integration patterns (REST/SOAP, webhooks, eventing) with Entra /Okta (SAML/OAuth), ITOM AIOps tools (e.g., Splunk, Dynatrace, App Dynamics), ITSM peers, HRIS/ERP/CRM, and Dev Ops (Azure Dev Ops/Jira).
- Embed Now Assist and GenAI constructs where relevant (knowledge search, case deflection, agent assist, content summarization) with guardrails.
- Mentor Tech Leads/Developers; uphold design quality, estimation accuracy, and transition‑to‑delivery readiness.
Required Skills
- 10–15+ years in enterprise platforms with 6+ years on Service Now; proven presales leadership on mid‑to‑large pursuits.
- Deep expertise in at least two: ITSM, ITOM (Discovery/Service Mapping/Event), CSM, ITAM; strong CMDB & data model mastery.
- Track record producing winning proposals, defensible estimates, and SOWs; confident in orals and solution defense.
- Hands‑on platform depth:
Flow Designer, Integration Hub, ATF, performance best practices, upgrade planning, and platform security.
- Integration design with common enterprise stacks (SSO, IDP, event mgmt, observability, ITSM peers, ERP/HR).
- Excellent client communication, storytelling, and C‑suite facilitation.
Nice‑to‑Have SKills
- Service Now
Certifications:
CSA (required); CIS-ITSM / CIS‑ITOM / CIS‑CSM (2+ preferred); CAD; CTA/CMA a plus.
- Exposure to Now Assist/GenAI, Process Optimization, App Engine/Creator workflows.
- Industry familiarity in HLS/Services/Hitech/BFSI, aligning to our pursuit mix.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×