Job Description & How to Apply Below
Oracle Field Service Cloud – Functional Lead / Senior Consultant
Job Summary
We are looking for an experienced Oracle Field Service Cloud (OFS) Functional Lead / Senior Consultant to support Oracle CX Field Service implementations and transformation initiatives. The candidate will independently drive functional design, configuration, business workshops, scheduling/debrief processes, testing, training, and business adoption for field service operations.
The ideal candidate should have strong hands-on experience with Oracle Field Service Cloud and the ability to translate field-service business requirements into scalable OFS solutions.
Experience
7–12 years of overall experience in Oracle CX / Field Service.
Location :
Noida, Pune, Mumbai, Bengaluru, Hyderabad, Chennai and Coimbatore.
Strong hands-on experience with Oracle Field Service Cloud .
Minimum 1–2 full-cycle Oracle Field Service / OFS implementations .
Experience working directly with business stakeholders and technical teams.
Key Responsibilities
Lead functional solution design and configuration for Oracle Field Service Cloud .
Conduct and support business requirement workshops, CRP, SIT, and UAT activities.
Configure OFS based on business requirements and field-service processes.
Support cutover planning, readiness activities, go-live, and hyper-care .
Analyze business processes and recommend appropriate OFS configurations and improvements.
Identify potential adoption challenges and support business users during implementation.
Own the creation and maintenance of Oracle Field Service training documentation and user guides .
Provide functional support and troubleshooting during testing and post-go-live phases.
Required Functional Expertise
The candidate should have strong knowledge of the following Oracle Field Service Cloud capabilities:
Work Zones
Resources and resource structures
Capacity and capacity management
Routing and scheduling
Quotas
Calendars and working hours
Activity types and activity management
Mobility and field technician workflows
Technician assignment and dispatch processes
Debriefing
Activity completion and status updates
Field service execution and operational workflows
Configuration of OFS to support real-world field operations
Integration Knowledge
Good understanding of OFS integrations with JDE ERP or other ERP systems.
Ability to work effectively with technical/integration teams.
Working knowledge of REST APIs and middleware touchpoints.
Understanding of downstream transactions, debrief updates, and integration-driven status/transaction updates.
Ability to analyze functional requirements related to inbound and outbound OFS integrations.
Candidate Profile / Fitment
The candidate should be able to demonstrate practical experience through examples, including:
Previous OFS solution and design decisions .
Complex scheduling and routing challenges and how they were addressed.
Debriefing and activity-completion challenges.
Configuration decisions made to support field technicians and business operations.
Business adoption risks encountered during implementation and how they were mitigated.
Experience managing functional discussions with business stakeholders.
Experience working across functional and technical teams to deliver OFS solutions.
Certification
Oracle Field Service Cloud Certification is preferred
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