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Job Description & How to Apply Below
Department - Professional Services EMEA, Technology Enterprise
At Randstad Enterprise our technology experts are dedicated to technology solution ownership with a can-do growth mindset. We are eager to work with all stakeholders to quickly resolve issues and find better ways of working. Made up of experienced experts and professionals, the technology enterprise team takes great pride in providing practical technology solutions worldwide. The support structure is underpinned by squad-based methodology.
Our squads are scalable teams which work across functional areas to achieve an end goal. Our squads consist of technology leaders, business analysts, data analysts and technology service level all working together to support our customers.
Initial issue management lines are clear through squad-based client portfolio ownership. The
methodology is also agile and scalable, calling on the expertise of various squad members and even working across squads to achieve the best possible solution for end users. The methodology does not stop at issue resolution. Continuous improvement, optimisation and learning are key to our service delivery strategy.
Purpose of the job
The senior technology project manager provides an outstanding service with his/her expertise that is customer focused and drives improved organisational performance. The senior technology project manager applies to the team but also to other operational experts and officers within the organisation.
For example: by being a mentor, onboard and the ability to train new colleagues, lead meetings and design business processes.
In summary, the purpose of the role is to provide technology leadership as part of the technology
leadership chapter within the squad based structure of the technology enterprise department. In
particular leading a squad with its associated customer portfolio and leading or providing assurance for the technology related work streams for projects.
Key performance indicators
● development of improved working practices and processes for the leadership chapter.
● effective and engaged squad leadership.
● high quality delivery for the workstream associated with the chapter if applicable.
● point of escalation for their own squad.
Key stakeholders
● technology vendors (SAP Fieldglass, Beeline, VNDLY, GR8P, Workday etc).
● account teams (RSR).
● internal project teams.
● external project stakeholders.
● Randstad back / middle offices.
● tech enterprise squads.
● professional services teams.
Your responsibilities
● solutions analysis: identifies and evaluates complex expertise-led solutions within a range of
criteria to find those that best meet business needs.
○ by evaluating, quality monitoring and keeping the products and services of the squad up
to date.
○ providing professional knowledge and knowledge of resources/instruments of the squad
(knowledge sharing).
○ is responsible for managing the knowledge and best practice sharing activities towards
the organisation.
○ looking for new solutions.
○ creating training content to educate and support the organisation.
○ becoming a trustful and highly knowledgeable partner to the organisation.
● creating thought leadership in the working field of RSR as it relates to aligned squad.
● directing external suppliers, assessing their professional services and giving internal advice about
the selection of suppliers.
● leadership and direction: delivers outcomes by managing others in the squad and working
within established systems.
○ by coordinating tasks at squad level.
○ providing short, medium and long-term strategies that are aligned with business goals.
○ coaching and mentoring squad members and colleagues.
○ establishing metrics, goals and the expected performance levels of all squad members
and providing feedback and coaching where appropriate.
○ should assess/survey quality of work delivered by squad.coordinate or provide training
when necessary for the purpose of improving skills or teaching new ones.
○ act as a role model for squad members.
○ recommendations: provides advice on designing new processes and systems to achieve
professional standards and desired outcomes.
■ by advising internal and external clients as it relates…
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