L2 Atlassian Cloud Administrator

Location: Bengaluru

L2 Atlassian Cloud Administrator – Jira, Confluence, JSM & Xray

Location:

Bangalore, India – Onsite 3-4 days a week
Support

Hours:

IST zone
Company Name :
Buxton Consulting
Company Name:  Xperi

Position Overview
We are looking for a hands-on  L2 Atlassian Cloud Administrator  with strong experience supporting  Jira Cloud, Confluence Cloud, Jira Service Management (JSM), and Xray  in an enterprise environment.
This is primarily an operational and administration-focused position. The resource will support day-to-day Jira/Atlassian activities, handle customization requests, create and configure new projects, maintain workflows and configurations, and independently troubleshoot L2-level issues.
The ideal candidate should be comfortable working in a production environment with minimal supervision and should have strong practical knowledge of the Atlassian Cloud ecosystem.

Key Responsibilities
Provide day-to-day L2 administration and production support for Jira Cloud, Confluence Cloud, and JSM.
Create, configure, and maintain Jira projects based on business and project requirements.
Design, modify, and support Jira workflows and workflow schemes.
Configure and maintain custom fields, screens, issue types, permission schemes, notification schemes, filters, dashboards, and related Jira configurations.
Support JSM configurations, workflows, request types, queues, and other service-management requirements.
Handle ongoing Jira customization and enhancement requests from business and technical teams.
Administer and support  Xray within Jira  for project and test-management requirements.
Troubleshoot Jira, Confluence, JSM, and Xray issues and provide timely resolution.
Develop and maintain Jira automation rules.
Use Jira REST APIs for data retrieval, automation, and integration-related activities.
Write or maintain basic scripts to interact with Jira REST APIs and retrieve information required for reporting, work planning, and roadmap-related processes.
Support the Atlassian Cloud environment following the organization's recent Cloud migration.
Work closely with business, engineering, QA, and other technical teams to translate requirements into appropriate Jira configurations.
Maintain documentation for Jira configurations, processes, workflows, and operational procedures.
Required Skills
Strong hands-on  Jira Cloud administration  experience.
Strong  Confluence Cloud  administration experience.
Hands-on experience with  Jira Service Management (JSM) .
Strong hands-on Xray experience is mandatory.
Solid experience creating and configuring Jira projects from scratch.
Strong understanding of Jira workflows, schemes, custom fields, screens, permissions, notifications, and related configurations.
Experience supporting Jira in an enterprise production environment.

Experience with Jira automation.
Working knowledge of  Jira REST APIs .
Basic scripting/programming knowledge, preferably  Python , sufficient to work with REST APIs and automate Jira-related activities.
Strong troubleshooting and problem-solving skills.
Ability to independently handle L2 administration and support activities with minimal supervision.
Good communication skills.

Preferred Experience
Experience supporting Atlassian environments following a Server/Data Center-to-Cloud migration.
Exposure to Jira Cloud migrations and post-migration support.

Experience with enterprise Jira integrations.
Familiarity with CI/CD environments and Jira's interaction with engineering tools.
Exposure to Tempo is beneficial but deep Tempo expertise is not the primary requirement for this position.
Ideal Candidate
The ideal candidate is a  strong hands-on Atlassian administrator rather than a developer or architect . The person should be comfortable owning daily Jira/Confluence/JSM operations, handling customization requests, creating projects and workflows, supporting Xray, and independently resolving L2 production issues.
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- Important Technical Clarifications
Xray:  Xray is a minimum requirement for this position. Candidates should have genuine hands-on experience working with Xray within Jira. General exposure to Xray or simply integrating Jira with Xray is not sufficient.
Python:  Advanced Python development is  not  required. Candidates should understand basic programming and be capable of developing or maintaining scripts that make REST API calls to Jira and retrieve/process information.
Script Runner:  Script Runner is not a primary requirement. The environment is moving away from Script Runner toward Python/API-based scripting.