IGA Support Analyst

Location: Bengaluru

AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics.

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We Need You

Job Title:

Junior Support

Location:

Bangalore
Reporting to:
Senior Manager

The Saviynt IGA L2 role exists to ensure the reliable, secure, and efficient operation of the organization’s identity governance platform by providing advanced operational support, access governance administration, and issue resolution services. The role is critical in maintaining uninterrupted identity and access management processes that support business operations, security requirements, and regulatory compliance.
This role adds value to the business by improving service stability, reducing access-related risks, accelerating issue resolution, and ensuring timely and accurate user access management across enterprise applications. It supports compliance objectives through effective governance controls, audit readiness, and access review activities, while also driving operational efficiency through process improvements, standardization, and automation initiatives.
By collaborating with business stakeholders, security teams, application owners, and L3 engineering teams, the role helps strengthen governance maturity, enhance user experience, and maintain secure access to critical systems with minimal operational disruption.

KEY TASKS AND

ACCOUNTABILITIES
Incident & Service Request Management
Investigate and resolve L2 incidents, service requests, and operational issues related to the Saviynt IGA platform within defined SLAs.
Analyze access-related issues, provisioning failures, connector errors, and workflow disruptions, and implement timely resolutions.
Perform initial root cause analysis for recurring incidents and escalate complex issues to L3 teams with complete technical findings.
Monitor incident queues, prioritize critical issues, and ensure accurate tracking and updates through ITSM and Agile tools.
Document troubleshooting steps, known issues, and resolutions to improve operational knowledge and reduce repeat incidents.

Saviynt Platform Operations
Support day-to-day administration and maintenance of Saviynt modules including Identity Lifecycle Management, Access Requests, Access Reviews, and SoD controls.
Execute routine operational activities such as user onboarding, offboarding, role updates, access modifications, and account reconciliation.
Monitor platform health, scheduled jobs, workflows, and connector operations to ensure uninterrupted identity governance services.
Assist in validating platform upgrades, patches, and configuration changes in lower and production environments.
Maintain operational documentation, configuration records, and process runbooks for ongoing platform support.

Access Governance & Compliance Support
Support execution of access certification campaigns and periodic access review activities within Saviynt.
Validate access requests and entitlement assignments in alignment with organizational policies and compliance requirements.
Assist audit and compliance teams by gathering access evidence, user entitlement details, and governance reports.
Monitor policy violations, segregation of duties conflicts, and failed provisioning activities, and coordinate remediation actions.
Ensure identity and access management processes comply with internal controls and regulatory standards such as SOX.

User & Stakeholder Support
Provide functional and technical support to end users, application owners, and business stakeholders for Saviynt-related requests and issues.
Collaborate with…