Service Delivery Leader- F&A RTR

Location: Bengaluru

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.

Service Delivery Leader- F&A RTR

In this role, you are responsible to Lead Operations & Transformation and ability to drive Analytics/Gen AI in the process and manage the existing BAU accounts.
RTR major

Responsibilities

· Actively engage with clients to understand requirements and expectations to deliver innovative industry-leading solutions. Some of these solutions would be cross-functional impacting clients across OTC, PTP, RTR, FP&A.

· Lead service delivery for F&A Business teams and build client relationships

· Experience in negotiating, handling business processes, and led services contracts and schedules, either on the buy-side or sell-side. Managing and mitigating contract risks and obligations, requests, and revenue assurance.

· Lead the implementation of strategic projects within the client’s supply chain functions

· Be responsible for new business development in the region while adhering to local laws and practices

· Bring in perspectives of Advanced Technologies – Robotics, M/c learning, Cognitive Computing, Natural Language Processing, Analytics, etc. to improve the transformation opportunity for existing / new clients to bring industry knowledge, outstanding capabilities, innovation, and ground breaking technology to our clients.

· This role will require the incumbent to be very ambitious, consultative, and well-networked with multiple functional teams in the organization. You will be encouraged to be passionate about the industry’s realities and pain points and know how to seek these using technology, domain, and process expertise.

· Own cascading and driving all operations modernization initiatives

· Identify and run value share and revenue assurance programs

· Problem-solving through the right combination of digital and process interventions

· Execute projects including large scale hackathons and digital interventions

· Collaborate extensively internally to define and deliver our key projects

· Interact with senior-level leadership from Sales, Global Operations leaders, Solutioning teams, and functional teams to drive the common agenda

Education :  Bachelors in Accounting, Bachelors in Commerce, Bachelors in Economics, Bachelors in Finance, Masters in Finance
Professional Experience and Years of Experience :  Client Relationships;
Lean and Six Sigma ;
Project Management
Time Type :  Full time
Skills :  Lean Six Sigma (LSS), Client Relations, Project Management
Certifications :  Certified Financial Analyst (CFA) - Skillab;
Certified Treasury Professional (CTP) - Instituto Nacional de Aprendizaje
Remote type :  Hybrid

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI,…