Practice Head – DWP; Digital Workplace) Tower

Position: Practice Head – DWP (Digital Workplace) Tower
Location: Bengaluru

JOB PURPOSE
The Practice Head – DWP Tower is the single point of ownership and accountability for Teceze's Digital Workplace (DWP) business, delivered globally under the ONEWORK™ experience-led operating model. This is a P&L-owning leadership role responsible for the profitable growth of the DWP Tower — spanning Intelligent Service Desk, Endpoint Engineering & Modern Management, Digital Experience (DEX) & Proactive Operations, AI & Intelligent Automation, M365/Teams & Copilot, Field & Deskside Services, Device Lifecycle & Depot Services, Smart Workplace & AV, and Workplace Security & Compliance — by integrating Sales, Technical Presales/Solutions, Centre of Excellence (COE), Transition, and Service Delivery into one cohesive, high-performing practice.

The role combines strategic Go-To-Market (GTM) leadership, commercial ownership, solution innovation, and operational excellence to scale DWP as Teceze's flagship, margin-accretive service line — currently supporting ~4.2M end users and 7.5M+ devices across 40+ countries of physical presence and 135+ countries of delivery capability.

KEY RESPONSIBILITIES
1. Go-To-Market (GTM) & Sales Leadership
Own and evolve the GTM strategy for the DWP Tower — positioning the full ONEWORK™ portfolio (Service Desk, Endpoint, DEX, AI & Automation, Collaboration, Field, Device Lifecycle, Smart Workplace/AV, Security) as one accountable, experience-led operating model rather than a set of siloed towers.
Set and achieve order booking, pipeline, and revenue growth targets in partnership with the Sales organization, including targets sold through direct enterprise motion and via the Global Systems Integrator (GSI) partner channel (e.g., HCL, Wipro, Accenture, Infosys, Capgemini, NTT, and similar alliance partners).
Drive new logo acquisition as well as farming/cross-sell and up-sell within the existing client base, prioritizing target verticals such as Healthcare, Energy & Utilities, and Retail & Hospitality where Teceze has proven delivery credentials.
Lead and support large/strategic deal pursuits, client negotiations, and executive-level relationships, using the four-week Workplace Intelligence Assessment as the primary land-and-expand/entry motion into new accounts.
Champion the ONEWORK™ value narrative in pursuits — digital + physical delivery under one owner, AI-first/tool-agnostic automation, global reach with local hands, and consulting-to-operations continuity — translating it into a quantified, baseline-driven business case (experience, cost, agility, security, and sustainability value levers) for each opportunity.
Partner with the Marketing team to initiate and drive marketing initiatives — campaigns, thought leadership, webinars, whitepapers, analyst engagements (e.g., Gartner), and industry events — to build the DWP/ONEWORK™ brand and generate qualified pipeline.
Build and maintain strong relationships with OEMs, alliance partners, and technology vendors across the DWP platform ecosystem (Microsoft, Service Now, Intune/Autopilot, Nexthink, 1E, Copilot Studio, UiPath, Ivanti, Blancco, and similar), as well as GSI/consulting alliance partners.
2. Technical Presales, Solutioning & Centre of Excellence (COE)
Provide overall leadership and direction to the Technical Presales/Solutions team to ensure high-quality, competitive, and profitable solution designs and proposals across all nine DWP sub-services.
Oversee RFP/RFI responses, solution architecture, effort estimation, pricing, and commercial constructs (per-user, per-device, per-ticket, managed service, or outcome-based) for DWP opportunities.
Drive the DWP Centre of Excellence (COE) agenda — evolving the ONEWORK™ Intelligence Core (shared data, integration, governance, knowledge, architecture, change) and…