Revenue Operations - Spanish

Location: Bengaluru

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know  and on Linked In, X, You Tube, and Facebook.

Inviting applications for the role of Revenue Operations - Spanish Speaking Candidate

Key Responsibilities
Spanish language proficiency at CEFR B2 level or higher is required, including the ability to support business communications, stakeholder inquiries, and operational issue resolution in Spanish
Lead month/quarter/year-end close activities, ensuring accurate SAP revenue handoff and resolution of discrepancies
Validate revenue close checklists, reconcile balance sheet accounts, and resolve timing and allocation issues
Serve as the primary contact for invoice, payment, PO, and supplier onboarding issues to ensure timely resolution
Coordinate with Finance, Procurement, and Partner Operations to clear invoice backlogs and unblock vendor payments
Act as the operational liaison to DT and Orca Product teams to define requirements, surface defects, and support continuous PSA system improvements
Document system issues, propose enhancements, and participate in testing and signoff for Orca updates
Own the end-to-end Work Order approval workflow, ensuring accurate Docu Sign routing, compliance, and data integrity
Resolve Work Order errors, manage exceptions, and maintain audit-ready records and process documentation
Manage partner access, vendor setup, invoicing issues, and onboarding activities to maintain partner readiness and resolve operational blockers
Support timely resolution of partner invoice and payment issues; coordinate vendor enablement and documentation
Process manual timesheet changes and ensure accurate labor data for revenue recognition and billing
Monitor for timesheet errors and proactively resolve discrepancies to support clean billing and accurate forecasting
Provide Tier 1 support for sync failures, workflow issues, and general PSA system troubleshooting
Document issues, develop troubleshooting guides and FAQs, and escalate to DT for systematic issues
Respond quickly to operational issues and challenges while continuously identifying and surfacing process and tool improvement opportunities
Be the operational translator between business teams and technology or systems teams
Leverage automation, data, and AI-enabled tools to reduce manual effort, improve accuracy, and surface issues before they escalate
Maintain a bias toward data-driven decision-making; use Excel, analytics, and system reports to identify trends and root causes
Primarily work Europe business hours while collaborating across India, EMEA, and global Finance/Operations teams to support Spanish-speaking stakeholders across relevant time zones
Build trust through reliability, clear communication, and a willingness to dig into messy operational…