Technical Account Manager; Cybersecurity

Position: Technical Account Manager (Cybersecurity)
Location: Bengaluru

WHO ARE WE?
We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!

CloudSEK,  one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.

Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:

CloudSEK’s Product Suite:
CloudSEK  XVigil  constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
A powerful Attack Surface Monitoring   tool that gives visibility and intelligence on customers’ attack surfaces. CloudSEK's  BeVigil  uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
CloudSEK’s Contextual AI  SVigil  identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.

Key Milestones:
2016 :
Launched our first product.
2018 :
Secured Pre-series A funding.
2019 :
Expanded operations to India, Southeast Asia, and the Americas.
2020 :
Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.
2021 :
Raised $7M in Series A funding led by Mass Mutual Ventures.
Awards & Recognition :
Won Net App Excellerator's  Best Growth Strategy Award,  CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.
2025 :
Secured $19 million in funding led by Tenacity Ventures, Commvault.

The role overview:
The  Technical Account Manager (TAM)  is the  primary post-sale point  of contact for assigned accounts, blending  commercial ownership with hands-on cybersecurity expertise  to ensure clients realize continuous value from CloudSEK's platform.  This is a travel-intensive role requiring at least 60% travel to customer sites.

The  TAM serves as a trusted advisor to client stakeholders  — from security teams to CXOs, CISOs, and partners — driving engagement through QBRs/ABRs/EBRs, while also acting as a security analyst who triages platform findings, conducts configuration reviews, and delivers actionable threat intelligence. The TAM also owns the account's commercial health: driving product adoption, running product walkthroughs, identifying upsell/cross-sell opportunities, and ensuring on-time renewals to reduce churn and grow NRR.

Success requires  balancing customer advocacy with commercial accountability, coordinating with internal teams and partners  to resolve issues and close wins, and channeling client feedback into product improvement — alongside contributing to team knowledge-sharing and training.

Travel Requirements:
Extensive travel role — at least 60% travel to customer sites.

Relationship Management & Customer Engagement:
Manage and nurture relationships with assigned accounts, ensuring high satisfaction and retention.
Be a trusted advisor to clients.
Develop and execute engagement strategies for key stakeholders (CXOs, CISOs, procurement teams, partners/distributors).
Foster customer champions to drive advocacy and referrals.
Source referrals and participate in revenue generation and customer marketing events.

Business Reviews &…