Operations Intern

Location: Bengaluru

About Posha
Posha is building the world's most advanced automated cooking robot — a mechatronic consumer appliance that combines precision hardware engineering with AI to cook real meals, hands-free. We're a fast-moving startup scaling from early adopters to mass market, which means every team member owns a lot and moves fast. If you like building things from scratch and want to be at the center of a hardware + software product that's genuinely changing how people cook, this is your role.

Role Overview
We're looking for a sharp, eager Operations Intern to get hands-on experience across Posha's global supply chain, logistics, and after-sales operations. You'll be based in Bengaluru but will work across time zones — coordinating with teams and vendors in the US, China, and India. This is a real work internship — you'll be doing actual ops work from week one, not sitting in on calls and making decks.

What You'll Own
Global Logistics Management
Own end-to-end logistics for Posha hardware, spares, and R&D shipments across China, India, and the USA — both international and domestic.
Coordinate shipment dispatch, maintain tracking logs, and ensure every shipment is accounted for from pickup to delivery.
Manage freight issues as they arise — including filing claims, tracking lost or damaged shipments, and resolving disputes with carriers.
Handle all customs and import/export documentation: HTS/HSN codes, commercial invoices, packing lists, and any other compliance paperwork across the India–USA–China corridor.
Source and compare carrier and freight rates to choose the right shipping option per shipment type, balancing cost, speed, and reliability.
Coordinate outbound device shipments for press, influencers, or internal use — handling logistics, tracking, and retrieval where applicable.
Proactively troubleshoot delays, compliance issues, or cost overruns — and fix them fast.

Field Repairs & After-Sales Ops
Act on customer support tickets that require physical repairs or device replacements, working closely with the CX team to understand the customer's issue end-to-end.
Be the operational backbone for field escalations — ensuring the right part, technician, or device reaches the right customer at the right time.
Log and track damaged parts & returned devices through the RMA process, coordinate refurbishment status, and close the loop with the R&D team for RCA as well as the CX team on resolution.
Keep an up-to-date record of where every Posha device is at any given time — with customers, field technicians, in transit, in refurbishment, or in warehouse stock.
Develop a strong technical understanding of the Posha device so you can make smart, fast decisions on the ground.

Freelance Technician Network (US)
Source, pitch, onboard, and manage a network of freelance field technicians across the United States — including in smaller markets and underserved geographies.
Be the point of contact for these technicians — this role requires a minimum of 3 hours of work in US time zones daily.
Ensure quality of service and maintain strong relationships with the technician network.

3PL & Fulfillment Coordination

• Work directly with Posha's US 3PL partner to manage order punching, shipment tracking, inventory counts, and fulfillment accuracy.

• Ensure every order goes out with the correct packaging, accessories, and inserts — flag and resolve any kitting discrepancies before they reach the customer.

• Own the day-to-day operational relationship — escalate quickly, resolve faster.

Procurement of Spares & Accessories Parts
Forecast spares and accessories inventory well in advance by collaborating with the supply chain team and relevant vendors.
Directly engage with accessories vendors — getting quotes, negotiating availability, placing orders, and following through to delivery.
When spares or accessories arrive from vendors, verify quantities and condition against the purchase order — raise discrepancies directly with the supplier and follow through to resolution.
Prevent stockouts before they happen — not after.

Payments & Vendor Settlements
Initiate and verify payments to 3PLs, logistics vendors, and freelance technicians after confirming…