Senior Account Director - Marketing Agency

Location: Bengaluru

The Senior Account Director is responsible for complete ownership of the the P&L, relationships, delivery, quality, planning, resourcing and operations of a particular business unit. The role is critical as it aims to build solutioning, servicing and delivery for clients and help build a culture

of responsibility and performance.

Responsibility

Problem solving mindset:
Critical and quick thinking, effective + prompt communication, and the ability to find solutions that align with both the client's and agency's goals
Address challenges and issues that arise during the course of work. Be smart and fast or fail-fast with problem-solving, conflict resolution, and decision-making to ensure smooth delivery
Relationship management:
Build and maintain strong relationships with clients.
Understand their business deeply, objectives, and challenges. Be the main point of escalation between the agency and the client
Stay abreast of industry trends, market conditions, and opportunities.
Provide clients with strategic insights, suggestions, competitive data and innovative solutions to help them achieve an advantage
Work to retain existing clients by delivering exceptional service, demonstrating the value of the agency's work, and building long-term relationships
Delivery and Operation excellence:
To ensure quality output and suggest the right solutions to customers
Ensure 100% utilization of resources - therefore driving efficiency
100% adherence to the quality standards
Lower rework and wasted effort
Plan workloads and work schedules
Commitment to delivery timelines
Business Performance :

The Senior Account Director is responsible for ensuring that the BU delivers on revenue and margin commitments. This includes

Tracking team performance
Analyzing performance of BU, understanding core issues and suggesting programs to alleviate issues/roadblocks
Driving value with quality of work and fulfillment of revenue and margin goals
Highlighting roadblocks /issues with executive's in a regular and structured manner
Actively participate in new business development by identifying upsell opportunities within existing accounts and contributing to pitches and proposal for new clients.
Team management:
Be empathetic. Lead and manage the entire team within the business unit. Provide guidance, mentorship, and support to ensure the team is working effectively and efficiently
Ensure good cross-functional collaboration
Reward and recognize efforts of team members and plan for 'making work fun' and not another 'job'

Must Haves

Should have managed a revenue portfolio of at least 10-15

Cr
Experience in B2B consulting or marketing
Track record of team building, scaling operations, and client growth
Ability to work with CXO level and global stakeholders