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Job Description
Who we are looking for
In this role, you will work with State Street teams from around the globe to lead a team supporting a global premier investment management client. You will have leadership responsibility to oversee end-to-end delivery all day-to-day transactional responsibilities of the team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients.
Why this role is important to us
This is a varied operational and managerial position with middle level of responsibility within Middle Office Services operating via Aladdin platform. This AVP acts as a primary escalation point for all internal/external client(s). The team is responsible for end-to-end service delivery for majority of the Middle office functions on Aladdin. The candidate should be hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external client(s), ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution.
What You Will Be Responsible For
you will
Manage the corresponding team in location(s) for responsible client(s)
Own the end-to-end trade lifecycle delivery including trade capture, confirmation, settlement support, reconciliation and corporate actions
Ensure accurate & timely processing across asset classes
Oversee trade exceptions, breaks resolution and escalation protocols with custodians and brokers
Serve as the key point of contact for daily BAU, incident management and SLA adherence
Act as senior operational liaison for global clients and internal stakeholders
Deliver regular service reporting, governance decks and support client reviews
Lead strategic initiatives such as client onboarding, change requests and transitions
Drive high performance culture through mentoring, training and career development
Ensure adherence to control standards, regulatory requirements and audit protocols
Proactively identify risk areas, conduct root cause analysis and implement remediation plans
Lead business continuity and resiliency efforts in coordination with other functions
Identify and implement process improvements and automation opportunities
Collaborate with technology, product and transformation teams for system enhancements and tool upgrades
Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution.
What We Value
These skills will help you succeed in this role
Strong knowledge of trade lifecycle management, reconciliations and settlements
Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines.
Strong critical thinking, problem solving, and proactive mindset
Client centric attitude in managing, prioritizing and delivering operations and services
Strong communication and presentation skills to audiences of different sizes and levels of seniority
Good team working skills.
Commercial acumen – Experience in leading and delivering operations in line with cost/budgets
Able to drive pay for performance and culture of performance differentiation within teams
Strong understanding of the risk and controls environment within a G-SIFI firm, and as such a desire to embed a risk excellence culture across teams
Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
Flexibility in working outside of your responsibilities and areas of expertise - Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations
Client centric attitude in managing, prioritizing and delivering operations and services
Result-oriented with an ownership and accountability mindset
Education &
Preferred Qualifications
Degree in finance, business, technology or equivalent or relevant industry experience
In depth understanding of Middle Office operations or related financial services functions
Preferred hands on experience / working knowledge of Aladdin
Proven experience in client communication and interaction at all levels
Ability to thrive in fast-paced, matrixed and global environments
Experience in leveraging technology solutions including low-code tools
Strong MS Excel, Access, Word, PowerPoint skills necessary
Strong English written and spoken ability
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics,…
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