Senior Manager - Operational Risk Management

Location: Bengaluru

FC Global Services India LLP (First Citizens India), a part of First Citizens Banc Shares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business.

We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions.

Job Description

Value Preposition

This is a key role within the Second Line of Defense responsible for providing independent risk oversight & effective challenge of Operational Risks in banking operations.
Contributes towards building robust Operational Risk Management practices by partnering with senior stakeholders across Business Units & Risk Management teams.

Job Details

Position Title:

Senior Manager - Operational Risk Management

Career Level:

L2

Job Category:
Assistant Vice President

Role Type:
Hybrid

Job Location:

Bangalore

About The Team

The Operational Risk Management (ORM) function is a team of Risk Professionals who promote risk management excellence by fostering a culture that is proactive, transparent and accountable, ensuring that risk is managed effectively in alignment with FCB's risk appetite and strategic objectives. This is a second line of defense team acting as trusted advisors to the business in managing Operational Risk across multiple Risk Categories (e.g. Technology, Cybersecurity, Enterprise Operations, Finance, etc.).

Impact

This is a key role within the Bank's second line of defense. The role is responsible to execute complex and broader oversight Operational Risk Program (ORP) over ORM Risk Programs such as controls testing, RCSA, Operational Risk Events (ORE) along with maintaining quality of deliverables supporting Audit and Regulatory remediations through validation of the final outputs.

Key Deliverables

Facilitate Control Identification exercises within 1st line business units and bring subject matter expertise in the evaluation and implementation of the 2nd line frameworks
Provide leadership in the quality execution of RCSAs and its outputs, including evaluating risks and controls, identifying lessons learned and feedback loops within the RCSA execution team to ensure success criteria are met
Train process owners in their ability to develop RCSAs for their functional areas
Provide credible challenge and review as process owners learn new skills and coaching as necessary to ensure quality output
Deliver on execution schedules for control identification/assessments and participate in planning, tactical meetings, and forums
Collaborate with Issue Management and 1st LoD Testing team to develop and perform ongoing analysis of operational risk events (OREs) and Control Testing outcomes to inform RCSA results
influences and develops innovative solutions to mitigate risk and prevent risk exposures which result in significant business impacts
Coordinate with teams across leadership and other 1

LOD and 2

LOD Leaders to drive and maintain a strong and consistent control environment
Possess a strong capability to accurately identify and evaluate risks and controls in a highly regulated business environment
Educates risk owners on risk / control best practices and may work with other lines of defense in the identification, development, and implementation of controls
Collaborate with key stakeholders to recommend the successful establishment of controls to mitigate identified risks and / or close audit or regulatory findings
Advises senior management on the status of their control environment related to risk identification and control weaknesses
Evolve the 1

LOD risk management approach over time
Enhance control design through technology, automation, and machine learning to reduce…