Associate Vice President - Account Practices

Position: Associate Vice President - Large Account Practices
Location: Bengaluru

Job Location:

Bangalore

Job Role:

Associate Vice President - Large Account Practices

Job Description:

Client Relationship and Account Management

- Serve as the primary point of contact for large enterprise clients.
- Build trusted relationships with Management, operations leaders and client stakeholders.
- Understand client expectations, business priorities, and evolving needs.
- Conduct regular governance meetings and performance reviews
- Collaborate with internal teams to ensure that all employees and dependents

TPA Management:
Liase and co-ordinate with the servicing TPAs of the large accounts to deliver best-in-class claims services

Service Delivery Ownership:

- Oversee end‑to‑end delivery of services as defined in the client agreement.
- Ensure service stability, process adherence, and continuous improvement across delivery units.
- Monitor daily operations, escalate issues, and ensure timely resolution

Performance Management

- Track & report service KPIs.
- Identify performance gaps and implement corrective action plans.
- Collaborate with cross‑functional teams to meet contractual standards

Contract & Compliance Oversight

- Ensure all services are delivered in line with the contractual terms & scope.
- Manage escalations, audits, and compliance requirements, especially for regulated industries such as health insurance.
- Support renewals, rate discussions, and change request evaluations

Process Improvement & Transformation

- Identify automation, digitization, and workflow optimization opportunities.
- Lead process re‑engineering initiatives for efficiency and cost reduction.
- Drive continuous improvement

Experience:

- 12–15 years in health claims and related roles
- Experience in handling post sales service operations of large accounts.