User Researcher

Location: Bengaluru

Collaborate with designers, product managers, and engineers to ensure user insights guide decision-making.
Manage participant recruitment for research studies, including maintaining databases, outreach, scheduling, and ensuring compliance with privacy standards.
Administer gratuities and other participant incentives with precision and adherence to organizational guidelines.
Conduct a variety of user research activities, including interviews, usability testing, surveys, and contextual inquiries.
Serve as a backup resource for evaluative research efforts to support and scale the team s impact.
Analyze and present research findings to drive actionable insights.
Advocate for accessibility, inclusivity, and user-centric design in all research activities.
What Your Responsibilities Will Be
Research Operations
Manage the end-to-end process of UXR participant recruitment and gratuity administration.
Maintain participant databases, ensuring accuracy and data privacy compliance.
User Research Execution
Plan and execute qualitative and quantitative research studies to uncover user behaviors, pain points, and needs.
Assist in evaluative research efforts, including usability testing and prototype validation.
Insights and Collaboration
Collaborate with cross-functional teams to align research findings with business and product goals.
Deliver research insights through clear reports, presentations, and workshops.
Accessibility and Inclusion
Advocate for inclusive research practices, ensuring all user groups, including those with disabilities, are represented.
What Youll Need to be Successful
3-5 years of experience in user research, participant recruitment, or related roles.
Proficiency with research tools and platforms such as User Testing, Optimal Workshop, or Dovetail.
Familiarity with SaaS products and user-centered design principles.
Strong organizational skills with experience in participant management and incentive programs.
Excellent communication skills to present findings to diverse stakeholders effectively.
Ability to work collaboratively in a cross-functional, global team environment.
Knowledge of WCAG 2.1 AA standards and experience with accessibility-focused research.