Store Manager, Retail & Store Manager

Location: Bengaluru

Responsibilities

Assist the Retail Store Manager in planning and implementing strategies to attract customers
Coordinate daily customer service operations (e.g. sales processes, orders and payments)
Track the progress of weekly, monthly, quarterly and annual objectives
Monitor and maintain store inventory
Evaluate employee performance and identify hiring and training needs
Supervise and motivate staff to perform their best
Coach and support new and existing Sales Associates
Monitor retail operating costs, budgets and resources
Suggest sales training programs and techniques
Communicate with clients and evaluate their needs
Analyze consumer behavior and adjust product positioning
Handle complaints from customers
Research emerging products and use information to update the store’s merchandise
Create reports, analyze and interpret retail data, like revenues, expenses and competition
Conduct regular audits to ensure the store is functionable and presentable
Make sure all employees adhere to company’s policies and guidelines
Act as our store’s representative and set an example for our staff

Requirements and skills

Proven experience as a Retail Assistant Manager or similar position & Should have experience in Foot ware and Apparel

Experience with recruiting and performance evaluation processes
Familiarity with financial and customer service principles
Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
Proficient user of MS Office (MS Excel in particular)
Leadership and organizational abilities
Interpersonal and communication skills
Problem-solving attitude
Flexibility to work in shifts
Should have 2-3 years of experience as an assistant store manager