Job Description & How to Apply Below
About OK
OK is building the future of instant commerce by enabling fast, accurate, and reliable order fulfillment through technology-driven operations. The Dark Store Manager will be responsible for managing end-to-end warehouse and fulfillment operations while ensuring exceptional customer experience through operational excellence.
Key Responsibilities
Operations Management
Manage daily dark store operations including receiving, put-away, picking, packing, and dispatch.
Ensure timely order fulfillment and adherence to delivery SLAs.
Monitor order flow and optimize operational efficiency.
Drive process improvements to enhance productivity and reduce operational bottlenecks.
Inventory & Quality Control
Maintain high inventory accuracy through cycle counts and audits.
Ensure proper stock rotation (FIFO/FEFO) and inventory hygiene.
Minimize shrinkage, damages, expiries, and stock discrepancies.
Monitor stock availability and coordinate replenishment requirements.
Team Leadership
Lead, train, and manage store associates, pickers, and packers.
Prepare shift rosters and manpower plans.
Track team performance and drive productivity improvements.
Foster a culture of accountability, ownership, and operational excellence.
Performance & Compliance
Track KPIs including order accuracy, fulfillment time, inventory accuracy, and productivity.
Ensure adherence to SOPs, safety standards, and compliance requirements.
Maintain cleanliness, security, and operational readiness of the dark store.
Prepare operational reports and share performance insights with leadership.
Requirements
3–6 years of experience in warehouse, retail, quick commerce, logistics, or dark store operations.
Experience managing teams in a fast-paced operational environment.
Strong understanding of inventory management and fulfillment processes.
Proficiency with WMS, inventory tools, Excel, and operational dashboards.
Excellent leadership, problem-solving, and communication skills.
Ability to work flexible shifts, including weekends and holidays when required.
Preferred Qualifications
Bachelor's degree in Operations, Supply Chain, Logistics, Business, or related field.
Experience in quick-commerce, e-commerce fulfillment, or grocery operations.
Familiarity with SLA-driven fulfillment environments.
Success Metrics
Order Accuracy Rate
Inventory Accuracy
Fulfillment Turnaround Time (TAT)
Shrinkage & Wastage Control
Team Productivity
Customer Satisfaction & Service Levels
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