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Job Description & How to Apply Below
About Us :
In 2018, we began with a Whats App group with a simple hypothesis: people in tier-2/3 towns weren't really using the internet meaningfully yet. We believed that if we started with local content in their own language, they'd come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.
This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising.
Today, Lokal is a house of focused apps, many products, one mission: to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they've always deserved. We now operate dozens of live apps across categories like:
Edutainment & Skill Learning - practical skills and learning in regional languages (GyanTV)
Matrimonial Matchmaking - hyperlocal, compatibility-first partner search (Lokal Matrimony)
Agri Consulting - farmer-first advisory in local languages (Agri Lokal)
Local Jobs - blue- and grey-collar opportunities close to home (Lokal Jobs, Sahi Jobs)
Social & Community - Place to find & post social updates (Lokal app)
Emotional Well-being & Peer Support - safe spaces to talk and feel heard (Dostt & Eaze)
Astrology & Guidance - instant access to trusted Astrologers via chat and voice (Astro Lokal)
Advisory Services - early bets in legal help, financial guidance, career counselling, and more
Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we've built, they don't wade through clutter; they get a straight line to what they came for. This is the story new teammates walk into:
A company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives.
We ship fast. We learn fast. We build for Bharat.
We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital.
Role Overview :
We are hiring for our sister app - Dostt , an audio and video platform. Currently, we operate in Telugu, Tamil, Kannada, Malayalam,Hindi , Punjabi , Marathi , Oriya & Bengali. As we expand rapidly, we are seeing significant growth where we are seeking Supply Operations Manager, who is responsible for managing the operational supply of community hosts, moderators, and key contributors, ensuring a well-balanced and engaging environment for users.
The role involves ensuring an optimal number of active hosts and contributors, developing talent pipelines, coordinating resources, and overseeing the smooth operation of 1:1 Audio/ Video calls. You will work closely with community teams, supply-side partners, and Hosts to maintain a healthy and vibrant community that enhances user engagement and retention.
Key Responsibilities :
Talent Supply Management:
Identify, onboard, and manage hosts, moderators, and key contributors for 1:1 Audio/Video calls
Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform's goals
Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours
Operational Oversight:
Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately
Monitor host and moderator performance, providing feedback, support, and resources to ensure optimal community engagement
Engagement and Performance Analytics:
Track and analyze key metrics such as call duration, host active days, Active hours, host call pick up rate, and overall host performance
Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention
Report regularly on community performance, identifying…
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