Job Description & How to Apply Below
Role Overview
We are looking for an experienced and entrepreneurial Associate Director – Dispatch to lead and scale our In-House Delivery and Last Mile Operations across South India. The role will be responsible for end-to-end dispatch execution, fleet operations, manpower management, customer experience, cost optimization, and network expansion. The ideal candidate will work closely with Operations, Technology, Product, Customer Experience, and Supply Chain teams to build a world-class last-mile delivery network.
Key Responsibilities
Lead end-to-end in-house delivery and dispatch operations across the South region.
Own city-wise dispatch performance, delivery experience, and operational KPIs.
Drive route planning, vehicle utilization, trip productivity, and fleet optimization.
Build scalable processes for first-mile, last-mile, installation, and reverse logistics operations.
Partner with Tech and Product teams to develop algorithm-based route planning, vehicle allocation, technician scheduling, and real-time tracking capabilities.
Drive manpower planning, workforce productivity, and capacity utilization across cities.
Monitor and improve OTIF, first-attempt success rate, rescheduling percentage, and customer satisfaction metrics.
Own dispatch cost optimization initiatives including CPP, route productivity, and resource utilization.
Lead regional dispatch teams, city managers, fleet supervisors, and delivery partners.
Develop dashboards and governance mechanisms for performance tracking and decision-making.
Drive continuous improvement projects to improve service levels and operational efficiency.
Ensure adherence to safety standards, compliance requirements, and company SOPs.
Support network expansion and launch of new cities and delivery hubs.
Collaborate closely with Inventory, Warehouse, Procurement, CX, and Planning teams for seamless execution.
Key Performance Indicators (KPIs)
OTIF (On Time In Full)
First Attempt Success Rate
Reschedule Percentage
Cost Per Product (CPP)
Orders Per Trip
Fleet Utilization
Dispatch TAT
Customer Satisfaction Score
Delivery Productivity
Regional Cost Optimization
Skills & Competencies
Strong leadership and people management skills
Deep understanding of last-mile and in-house delivery operations
Fleet management and route optimization expertise
Strong analytical and data-driven decision-making capability
Experience working with technology-led logistics platforms
Excellent stakeholder management and cross-functional collaboration skills
Strong process excellence and continuous improvement mindset
Ability to scale operations in a high-growth D2C environment
Qualifications & Experience
MBA / Graduate in Supply Chain, Operations, Logistics, or related field.
10–15 years of experience in Last Mile, Fleet Management, Logistics, Dispatch, or Supply Chain Operations.
Proven experience leading large-scale delivery networks and regional operations.
Experience in D2C, E-commerce, Furniture, Consumer Durables, Retail, or Logistics organizations preferred.
Experience working with technology-enabled delivery operations is highly desirable.
Position Requirements
10+ Years
work experience
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