Customer Service Representative

Overview

Location: Bangor, Onsite
Salary: £26,000 per annum + benefits
Contract: Full-time, permanent

We are recruiting a proactive and customer-focused Customer Service Representative to join a well-established organisation with a strong operational footprint across multiple locations. This role plays a key part in supporting valued clients, managing day-to-day service activity, and ensuring a consistently high standard of customer experience.

You'll be working in a fast-paced office environment, acting as a central point of contact for assigned accounts while coordinating closely with internal teams to ensure smooth service delivery.

• Serve as the main point of contact for allocated customer accounts
• Handle incoming queries and issues professionally, ensuring timely resolution
• Liaise with internal teams to coordinate service activity and meet agreed timelines
• Maintain accurate records by updating customer and operational information across internal systems
• Monitor account activity and highlight opportunities to improve service levels
• Work collaboratively with colleagues to enhance processes and customer satisfaction

• Proven experience delivering excellent customer service
• Strong organisational skills with the ability to manage multiple priorities
• Confident communicator with excellent written and verbal skills
• Comfortable working under pressure in a busy office environment
• Strong IT capability and experience working across multiple systems
• Minimum 1 year's experience in a customer service-focused role
• Background in a high-volume operational or coordination-based environment
• Excellent problem-solving and decision-making skills
• High level of accuracy and attention to detail when handling data
• Adaptable, eager to learn, and comfortable in a dynamic setting

• Free on-site parking
• Bonus scheme
• Pension scheme
• Ongoing in-house training and development
• Continuous professional development opportunities
• Private healthcare
• Annual wellbeing allowance

Applicants must have full rights to work unrestricted in the United Kingdom.

Please contact Ellen at Staffline Recruitment for more details.

Desired

Skills and Experience:

Customer Service, IT Literacy, Communication, Problem-solving, Data Entry