Customer Service Supervisor

Full Time
Berkshire, Slough, United Kingdom
28,000. £ / Year

Job Overview:

We are seeking a dedicated Customer Service Supervisor to join our team. The ideal candidate will oversee and manage the customer service team, ensuring high-quality service delivery and customer satisfaction. If you have strong leadership skills and a passion for providing exceptional customer service, we want to hear from you.

Responsibilities:

– Manage and supervise the customer service team to ensure efficient operations
– Monitor and analyze team performance metrics to drive continuous improvement
– Provide guidance, support, and training to team members
– Handle escalated customer inquiries or issues in a professional manner
– Develop and implement customer service policies and procedures
– Communicate effectively with customers and resolve complaints promptly
– Collaborate with other departments to enhance overall customer experience

Experience:

– Previous experience in a supervisory or leadership role
– Strong communication skills in English; multilingual abilities, especially in Spanish, are a plus
– Ability to analyze data and make informed decisions
– Proven track record of supervising and motivating teams

Benefits:

• Company pension
• On-site parking
• UK visa sponsorship
• Work from home

Language:

• Urdu (required)

To apply for this job please