Automotive Service Advisor

Service Advisor / Aftersales Advisor / Automotive Service Advisor (Reading)

Location:

Reading

Salary:
Up to £30 per year DOE (Apply online only)

Hours:

Monday to Friday 08:00 to 16:30 plus one in four Saturdays 08:00 to 13:00

Job Type: Full time permanent

• Book vehicles into the workshop to match capacity and customer availability
• Deal with customers face to face and by phone, keeping them updated on times and costs
• Produce accurate job card estimates, invoices and warranty paperwork
• Identify additional work and convert opportunities professionally and ethically
• Liaise with parts and workshop teams to ensure smooth workflow and on time repairs
• Ensure high levels of customer satisfaction and follow up where needed

• Previous experience as a Service Advisor Aftersales Advisor or similar role in a dealership
• Strong customer service and communication skills
• Good organisational ability and accuracy with job cards and paperwork
• Commercial awareness and confidence discussing additional work with customers
• Kerridge experience advantageous but not essential

• Up to £30 per year depending on experience (Apply online only)
• 23 days holiday plus bank holidays and one extra day for your birthday
• Pension scheme and employee assistance programme
• Manufacturer training and clear career progression

If you are the calm organised voice customers trust and you enjoy working where quality matters, we want to hear from you.

Click 'Apply Now' to take the next step in your Service Advisor career.

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