Senior Functional Specialist

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Join to apply for the Senior Functional Specialist (support) role at Capita

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As a Senior Functional Specialist, you will be integral to our mission at HAAS, of delivering high-quality assessments. You will provide expert clinical coaching to Functional Specialists, guiding them in conducting assessments and producing reports that meet the rigorous standards set by our in-house Clinical Governance Team and align with the Personal Independence Payment Assessment Guide (PIPAG).

Working under the guidance of the Lead Functional Specialist (LFS), you will serve as a key subject matter expert within the business. You will offer flexible, targeted coaching to Functional Specialists (FS), ensuring consistency and excellence in assessment practices across the team.

If you're passionate about clinical excellence, committed to supporting professional growth, and ready to make a meaningful impact, we'd love to hear from you.

We're recruiting for 10 vacancies. We're considering 80%-100% FTE only

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

What you'll be doing:

• Maintain an up-to-date and thorough understanding of the current PIP Assessment Guide (PIPAG) and Clinical Guidance Notes issued by the Clinical Governance Team, proactively seeking clarification when needed.
• Conduct daily quality audits of a specified number of Functional Specialist reports, ensuring alignment with criteria set by the Clinical Excellence Team based on the latest PIPAG guidance.
• Provide clear, constructive audit feedback to FSs to support report revisions and promote learning.
• Highlight strengths in reports by referencing specific examples in audit feedback.
• Provide constructive, impartial support to Functional Specialists during face-to-face sessions, ensuring all discussions are accurately documented in the CRM for reference by Quality, Learning, and Support teams during future audits.
• As part of the Quality, Learning, and Support process, escalate any identified emotional or clinical support needs of a Functional Specialist to the Lead Functional Specialist.
• Deliver one-to-one or group coaching to Functional Specialists, as directed by the RCL, using approved materials provided by Clinical Governance.
• Maintain professional registration and Authority Approval and to act in accordance with the relevant UK Professional Code of Conduct, always being accountable for your own practice and professional actions.
• Contribute to clinical and service transformation including piloting new initiatives.
• Be clinically calibrated to the standards set by the CMO and Clinical Governance Mgt Team.

In addition, the Senior Functional Specialist will have responsibilities for the following as the with the wider clinical support team:

• Consistently achieve the pass rate in clinical calibration to the standards set by the CMO and Clinical Excellence Mgt Team.
• Produce, as directed, information and trend analysis to inform future coaching activities by completing relevant trackers.
• Ensure continuous full compliance with Capita Group and Local Online Mandatory Training (OMT) and Continuous Professional Development (CPD) modules.
• Always being accountable for your own practice and professional actions.
• To undertake any other duties, as required by the Business commensurate with the role.

What we're looking for:

• A minimum of 2 years experience in a Functional Specialist role
• No current or recent (previous 12 months) coaching pathway or performance improvement plan.
• Ability to produce fit of purpose, right first time Assessment reports in line with timescales required.
• Experience of clinical effectiveness, quality assurance standards, feedback, peer review, audit methodology and, or impartial review.
• An in-depth knowledge of the physiological, pathological, social and cultural issues which underpin the PIP assessment criteria and attention to detail.
• An experienced UK registered Health Professional with a minimum of two years post-registration experience and current and unrestricted professional registration with any of the following bodies: GMC, NMC, HCPC.
• Maintain approved FS status, as awarded by DWP/DfC, with no restrictions pending or in progress to professional registration.
• An in-depth knowledge of the physiological, pathological, social and cultural issues which underpin the FAS assessment criteria and attention to detail.
• Able to write succinct coaching notes which are suitable for all stakeholders but which can be used to support any HR processes if required.
• Able to understand statistical quality performance-related information and to determine the most appropriate types of coaching…