Technical Account Manager, Global

Overview

Spy Cloud is on a mission to disrupt cybercrime and protect users by preventing cyberattacks and safeguarding accounts worldwide. We seek a Technical Account Manager (TAM) who uses strong customer-facing skills and technical acumen to help customers adopt Spy Cloud products and realize value.

• Project Management:
  Project manage enterprise onboarding and customer integrations, ensuring timely and successful launches to achieve customer-defined value. Monitor product adoption from initiation through delivery and proactively interface with customers on technical matters.
• Cross-Functional Collaboration:
  
  Work with Customer Success, Product Management, Engineering, and other internal teams to translate customer goals into executable technical setups with adoption plans.
• Customer Goals & Technical Leadership:
  Understand customer goals and how they measure success; proactively address technical challenges or opportunities, owning the process including communication of issues, goals, requirements, and solutions.
• Technical Guidance & Innovation:
  Establish and maintain a deep understanding of Spy Cloud's products; identify proactive, innovative ways to address customer problems and escalate as needed.
• Timelines & Transformation:
  Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Best Practices Development:
  Contribute to development best practices and assets based on learnings from customer engagements to support scale; leverage customer metrics to determine usage and value.
• Customer Advocacy:
  Represent the customer internally, provide feedback, and identify ways to improve the customer's experience through processes and collateral to drive value realization.

• Technical Acumen:
  Strong technical acumen with experience influencing change at all levels; experience with enterprise IAM solutions (e.g., Microsoft Entra , Okta, Ping Identity) and enterprise SIEM solutions (e.g., Splunk, Palo Alto XSOAR, Azure Sentinel).
• Integrations & Development:
  Familiarity with crafting integration/automation solutions in Python; solid knowledge of web technologies, APIs, and databases; experience with REST technologies and cloud solutions.
• Solutions & Documentation:
  Experience translating business goals into technical solutions; track record of creating documentation of processes, playbooks, and other information for TAMs; ability to work effectively in cross-functional teams and with customer development teams.
• Customer Enablement:
  Practical experience working with SaaS enterprise platforms and supporting or leading customer onboarding or technical integrations for a SaaS product.

• 5+ years in Technical Account Management or Sales Engineering in a customer-facing role.
• Familiarity with SaaS solutions; hands-on programming/scripting experience with APIs.
• Cybersecurity and account takeover prevention experience is a plus.

Spy Cloud is not sponsoring visas at this time. U.S.

-Based Benefits + Perks (for Full Time Employees):

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance;
  Health Savings Account (HSA) with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO and holidays

• U.K.
  
  -Based Benefits + Perks:
  Retirement Savings Plan with Employer Contribution;
  Private Health Insurance and Healthcare Cashplan;
  Life Insurance and Income Replacement;
  Generous Holiday Plan

Spy Cloud is a leader in Cybercrime Analytics, protecting more than 550 customers and partners by mitigating targeted attacks and unmasking adversaries. For more information, visit Spy Cloud.

Our mission is to make the internet a safer place by disrupting the criminal underground. We are an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on protected status and encourage all qualified applicants to apply.

We are driven to disrupt the cybercriminal economy while supporting a collaborative, inclusive environment. If you are motivated, inventive, and collaborative, you'll fit in.

If you need assistance or accommodation due to a disability, you may contact us.