Technical Program Manager EMEA - Comcast Business Global

hackajob is collaborating with Comcast to connect them with exceptional tech professionals for this role. Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

The Technical Program Manager (TPM) for Network, Security, and Voice leads mission-critical, cross critical, cross functional programs that deliver complex telecommunications solutions for enterprise customers—owning outcomes from onboarding and initial activation through ongoing service lifecycle and continuous improvement. The TPM blends deep domain expertise in IP networking, SDWAN/SASE, MPLS, Cyber WAN/SASE, MPLS, Cybersecurity Security, VoIP/UC, and SIP with disciplined program leadership, customer advocacy, and ITIL- based service management to ensure contractual SLAs/SLOs, performance KPIs, and business goals are consistently achieved.

• Customer Onboarding Programs (End-to‑to‑End Ownership)
• Own the program to onboard new customers, from technical discovery and design alignment to provisioning, pilot, cutover, and stabilization, ensuring scope, schedules, and risks are transparent and managed.
• Build and execute onboarding playbooks (RACI, readiness reviews, risk registers, stakeholder comms), coordinating internal engineering, provisioning, voice/security specialists, field ops, and third-party‑party vendors.
• Align onboarding change windows and client change-c‑control requirements; socialize maintenance events that could impact milestones and SLAs.
• Establish early-life support (ELS) metrics and acceptance criteria; drive proactive issue resolution to achieve time‑life support (ELS) metrics and acceptance criteria; drive proactive issue resolution to achieve time‑to‑value targets.
• Account Lifecycle & Customer Advocacy
• Serve as the primary technical point of contact across the customer lifecycle (post-sales‑sales through operations), orchestrating break/fix, RCA, and service optimization with internal teams and partners.
• Run a disciplined business cadence—daily/weekly working sessions, MBRs and QBRs with KPI readouts, trend analyses, and improvement plans.
• Lead strategic service reviews and governance to improve network health, availability, and customer outcomes over time.
• Program & Portfolio Leadership
• Lead multi‑track programs across networking, voice, and cybersecurity platforms; define scope, critical path, dependency mapping, risk mitigation, and executive comms using MS Project, Jira, Smartsheet.
• Coordinate NOC, ECC, XOC, Regional Tech Ops, Sales, NETO, and Engineering to expedite resolution and maintain SLA/SLO adherence.
• Govern complex refreshes, migrations, and vendor integrations with clear success criteria and go/no-go discipline.
• ITIL-B‑Based Service Operations
• Incident Management:
  Lead major incidents (incl. “Code Red”), communications, technical triage, and RCAs through closure.
• Change & Release Management:
  Enforce rigorous change control for design/config/migration/upgrade activities, and coordinate release execution with engineering.
• Problem, Availability, Capacity & Service Level Management:
  Drive structural fixes, availability targets, capacity planning, KPI reporting, and SLA governance with an ongoing cadence.
• Configuration Management:
  Maintain golden config standards and drift audits; ensure inventory and adds‑config standards and drift audits; ensure inventory and adds/changes follow policy.
• Risk & Continuity:
  Own risk registers, failover testing, inventory/spares SLAs, and continuity exercises.
• Technical Leadership & Solution Assurance
• Provide…