IT Service Manager

Salary: £36,000 - 60,000 per year

• Awareness of Agile methodology and ways of working
• Ability to proactively and effectively collaborate with all members of a multidisciplinary team
• Ability to clearly communicate at all levels, translating technical information for non-technical audiences
• Ability to focus on internal and external user needs to deliver and continuously improve user‑centric services
• Ability to translate business requirements into user stories, including clear acceptance criteria
• Ability to quickly problem‑solve or change priorities in partnership with stakeholders, using data and analytics to inform and present options
• Ability to plan and monitor IT partner and supplier delivery
• Ability to partner with testing teams to plan and oversee testing and defect management for releases and deployments

• Work closely with business specialists and service designers to translate business requirements and user needs into new services, products, or enhancements to existing services and user experience
• Create and manage service and product backlogs, prioritising effectively with key stakeholders while actively leading supplier delivery
• Agree and manage user story sign‑off, including prioritisation for sprint planning
• Create and maintain strong stakeholder engagement with business and programme partners
• Analyse end‑to‑end digital user journeys using evidence and analytics, ensuring user researcher findings are captured and reviewed against the user experience design
• Create multi‑channel support models for services working with wider delivery partners
• Proactively identify problems and issues that may affect successful service adoption
• Apply communication, analytical, and problem‑solving skills to ensure the teams plans and objectives are achieved
• Gather and analyse data on costs, benefits, and service performance to drive continuous improvement
• Understand the wider service delivery and technical landscape to ensure cross‑service impact analysis occurs
• Communicate credibly with a wide range of digital delivery partners internally and externally

• Support
• Security

We are the Marine Management Organisation (MMO) and we are seeking an IT Service Manager for a 9‑month contract based in Newcastle, with 2‑3 days per week on site. This role sits inside IR35 and can only be worked within the UK. We are committed to Disability Confident and DE&I principles, and we guarantee interviews for candidates who meet the essential criteria and have a disability, as well as for eligible veterans and spouses or partners of military personnel.

This is a public sector assignment subject to Off Payroll Working legislation.

last updated 28 week of 2026