Showroom Retail Sales Consultant

Job Purpose of The Showroom Sales Consultant

The purpose of the Showroom Sales Consultant is to manage the daily operations of a Retail store, ensuring high levels of customer service, achieving sales targets, managing inventory, and maintaining a well-presented and safe retail environment.

• Oversee all aspects of store operations, including sales, staffing, inventory, and customer service.
• Achieve and exceed store sales targets and KPIs.
• Ensure accurate stock control, ordering, and display of carpet and flooring products.
• Manage customer inquiries, complaints, and after-sales service professionally and effectively.
• Monitor store budgets and control costs.
• Implement and maintain store merchandising standards and cleanliness.
• Ensure health & safety and legal compliance at all times.
• Prepare daily, weekly, and monthly reports for senior management.

• Minimum 2-3 years of retail experience, ideally in a carpet, flooring, or home improvement environment.
• Proven track record of achieving sales targets.
• Experience handling customer service issues and delivering solutions.

• Excellent communication and interpersonal skills.
• Sales-driven with strong negotiation and closing skills.
• Good organisational and time-management abilities.
• Basic IT skills - experience using POS systems, MS Office, and stock management systems.
• Numeracy and literacy skills for budgeting and report writing.
• Customer-focused attitude with a problem-solving mindset.

• Professional, responsible, and reliable.
• Self-motivated with a positive, can-do attitude.
• Attention to detail and high standards.
• Flexible and adaptable to change.
• Physically fit - able to handle carpets and flooring samples (where applicable).

• Full-time, including weekends and public holidays as required.
• Based in-store with occasional travel to supplier sites and fitting sites