Senior Clerical Officer

Working as part of the administration team based in the Audiology Department, Bangor Hospital, the postholder will be required to provide clerical duties relating principally to patient administration in support of clinical staff.

We are looking for a motivated and enthusiastic person to provide an excellent service to patients in a busy out‑patient department. It is essential that you have good verbal and written communication skills, excellent customer care and a willingness to help others. You will have experience of a reception environment and will have proficient computer skills.

To provide comprehensive clerical support within the Audiology Department, including supervision of junior support staff. Provide clerical duties in a busy clinical department, requiring a great deal of multi‑tasking. Schedule patient appointments to ensure that patients are booked in line with local and national Access targets, organise clinics, retrieve and file case notes, whilst using the Audiology Patient Management System (APMS).

Responsible for managing ‘Referral to Treatment’ (RTT) waiting lists.

The ability to speak Welsh is desirable for this post;
Welsh and/or English speakers are equally welcome to apply.

We are committed to promoting equality and diversity and welcome applicants under the Disability Confident Employer scheme.

• Good General Standard of Education (e.g. GCSE Maths and English A‑C) or Equivalent
• NVQ Level 3 Business administration or equivalent knowledge and experience
• Keyboard skills for regular use of computer systems / touch‑typing

• Significant experience of admin procedures in a busy NHS environment
• Experience of progressing, chasing, answering queries and task‑related non‑routine activities as detailed in the job description
• Experience of working in an environment under pressure and to deadlines
• Knowledge of hospital systems
• In‑depth knowledge of a database for making appointments and monitoring waiting times
• Good working knowledge of Microsoft Office
• Previous experience of working in a hospital
• Experience of undertaking minor repairs to hearing aids

• Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff.
• Good office practice skills
• Prioritising own tasks/activities in a busy environment
• Excellent communication skills both verbal and written
• Ability to communicate with staff, patients and professionals at all levels
• Consistent, reliable and organised
• To be able to manage emotionally charged situations
• Adaptable to change
• To be able to use own initiative to problem‑solve

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.