Medical Secretary

An exciting opportunity has arisen for a Band 2 Support Medical Secretary to join the Acute Paediatrics Admin Team at Ysbyty Gwynedd, Bangor.

The post holder will provide an accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies (e.g. Local Authority, Third Sector, CAIS) in order to provide a safe and efficient patient pathway and give information and appropriate support to families and carers.

The post holder will also support the medical secretary team by delivering an efficient high‑quality administration service.

The ability to speak Welsh is desirable for this post;
Welsh and/or English speakers are equally welcome to apply.

This challenging position requires someone who is a team player, flexible, organised and able to work well under pressure.

• GCSE Maths and English at grade C and above or equivalent.
• NVQ level 3 or equivalent knowledge and experience or willingness to work towards it.
• L2 RSA/OCR or equivalent experience.

The successful candidate will possess good communication and customer service skills, be organised, prioritise workload and meet deadlines. The applicant will be computer literate and previous experience within the NHS environment could be an advantage. Good audio‑typing skills are required.

The post holder will work using their own initiative, manage their own workload and be part of the admin team, providing cover to colleagues where needed.

• Good standard of general education (GCSE maths and English at grade
  
  C) and above or equivalent.
• NVQ level 3 or equivalent knowledge and experience or willing to work towards it.
• L2 RSA/OCR or equivalent experience.
• IT related qualification (CLAIT plus or ECDL).
• NVQ Customer Service L2.
• L2 Medical terminology.
• Statutory and Mandatory training as per Health Board policy.

• Knowledge of a range of administrative processes.
• Experience of working in an office environment.
• Experience of working within the NHS.

• Ability to communicate professionally and effectively with all levels of staff, both verbally and in writing.
• Flexible and adaptable to changing service demands.
• Ability to meet deadlines.
• Good organisational skills.
• Proficient in use of Microsoft Office applications.
• Experience of using patient administration systems.
• Experience of organising meetings/activity.

• Ability to work to established policies, service level agreements and key performance indicators.
• Evidence of continual personal development.
• Knowledge of secretarial role including progress chasing.
• Knowledge of NHS organisations.
• Good team‑working ethic.
• Approachable/friendly.
• Confident manner.
• Reliable.
• Develops own practice through reflection and learning.

• Able to travel to meet the requirements of the post.
• Welsh language speaker.

We are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.