Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Administrator

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We are a compassionate and professional domiciliary care company dedicated to providing high-quality care and support to individuals in their own homes. Our team is committed to enhancing the lives of our clients while maintaining a strong foundation of operational excellence. We are looking for a Care Coordinator Assistant to join our team and play a vital role in ensuring the smooth running of our office.

Role Overview:

The Administrator will provide comprehensive administrative support to the office team, ensuring the efficient operation of the day-to-day activities. You will play a key role in managing documentation, supporting with the coordination of schedules, and acting as the first point of contact for clients, caregivers, and other stakeholders.

We are recruiting for 1 temporary full time Administrator (Maternity Cover) mon-fri 9am-5.30pm (one day every other weekend sat or sun)

Key Responsibilities:

General Administration:

• Answer and direct phone calls, emails, and inquiries.
• Maintain accurate and up-to-date records, including client and staff files.
• Prepare, organise, and distribute documents, reports, and correspondence.

Scheduling and Coordination:

• Assist in scheduling client visits and staff rotas.
• Ensure all changes to schedules are promptly communicated to caregivers and clients.
• Monitor and manage staff availability, leave requests, and sickness records.

Compliance and Documentation:

• Ensure all client care plans and documentation are complete and compliant with company policies and regulatory standards.
• Assist with audits and inspections.

Customer Service:

• Provide a friendly and professional first point of contact for clients and visitors.
• Handle queries and concerns with sensitivity and efficiency.
• Follow up on client feedback to ensure satisfaction.

Office Management:

• Order and maintain office supplies.
• Manage incoming and outgoing mail.
• Support management in organising meetings and events.

Key Skills and

Competencies:

• Strong organisational and time management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and prioritise workload effectively.
• Attention to detail and accuracy.
• Professional and approachable demeanour.

Requirements:

• Previous administrative experience is desirable, preferably in a healthcare or domiciliary care setting.
• Knowledge of the domiciliary care sector and related regulations is an advantage.
• A proactive attitude and ability to work independently.
• Eligibility to work in the UK (or relevant country).

What We Offer:

• Competitive salary and benefits.
• Opportunities for career growth and professional development.
• A supportive and inclusive work environment.
• The chance to make a meaningful impact in the lives of others
• Private health care
• Bonus schem

Whether you’re looking to provide excellent home care with a cheery smile, or to receive it, Caremark is here to help.

• A proactive attitude and ability to work independently.
• Eligibility to work in the UK
• Previous administrative experience, preferably in a healthcare or domiciliary care setting.
• good problem solving skills
• a process driven approach to work