Quality Development Consultant North West Region North West Region

Position: Quality Development Consultant for North West Region North West Region
Location: Bangor

# Quality Development Consultant for North West Region Region:
North West

Location:

North West Region Contract type:
Permanent Reference number: SADI
02670

Working pattern:
Full-time (Part-time hours considered)
Salary: £43,550 + 17.5% annual bonus + benefits package## Quality Development Consultant for North West Region
* Act as a trusted and effective partner to Regional Agents in the delivery of outstanding, compliant sales of NFUM products, promoting best practice and delivering excellent customer outcomes.  
* Shape standards at the face of the Agency Network through monitoring, assessing and coaching Agents, delivering constructive feedback and effective development plans.  
* This is a regional field-based role, (Cumbria, Lancashire, Cheshire and Shropshire).  Typically, 3 days field based and 2 days WFH.## About the role

In this role, you’ll work shoulder to shoulder with our Agency Network to influence, monitor and uplift the quality of sales and service across your region. You’ll spend time in agencies and with customers, seeing how things really work and offering practical advice, structured coaching and clear feedback that helps Agents and their teams meet the highest standards. You’ll support new Agents to attain competence, and you’ll coach experienced teams to embed great habits, reduce breaches and complaints, and deliver consistently fair outcomes.
Often on a ‘121’ basis and sometimes in a workshop environment.  You’ll partner closely with regional leadership, including the Governance & Controls Manager (GCM) and the Regional Regulatory Controller (RRC), to oversee Appointed Representative (AR) monitoring, contribute to breach investigations and help implement corrective actions that stick. You’ll use insight from agency visits and MI to spot trends, share best practice and influence improvements to processes, training and customer journeys.  

Because you’ll be driving quality assurance for our Agency network, you’ll also play a vital role in supporting adoption of changes in product offerings and the sales process, making sure Agents understand what’s new, how it benefits customers, and how to position it with confidence and clarity. You’ll champion NFU Mutual’s quality culture and our commitment to doing the right thing for customers, every time.  

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”.  Further information can be found in the .## About youYou’re a natural relationship builder who thrives in the field and enjoys meeting people where they are.

Your communication style is clear, warm and direct; you listen actively, coach constructively and influence with evidence. You’re collaborative and accountable, able to navigate complexity with resilience and adaptability. You spot problems early, think innovatively about solutions, and have the initiative to act. You’re organised and calm under pressure, balancing competing priorities while keeping customer outcomes front and centre. Above all, you care about doing the right thing and helping others succeed.  

Technical skills we’re looking for    
* Currently holds NFUM Product licences or be willing to undertake licencing.  
* Regulatory Compliance Knowledge - Strong understanding of FCA regulations and NFUM governance standards.  
* Training & Competence Framework Expertise - Able to implement and monitor T&C requirements for our Agency network, through delivering effective feedback and coaching  
* Audit and Risk Assessment - Conducting audits, identifying systemic risks, and applying remedial actions.  
* Sales Quality Monitoring - Evaluates sales practices against quality and regulatory benchmarks.  
* Data Analysis & Reporting – Analytical, able to interpret performance data, produce compliance reports, and track KPIs.

* At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and…