Sales Performance Consultant

Imparta is a global leader in performance improvement for Sales, CX and Leadership. Imparta’s 25 years of research and experience with leading global organisations allows it to deliver:

• The skills to win:
  Imparta’s modern, research-based methodology equips sellers to make sense of each situation, choose the right response, and deliver results based on 180+ best practice skill modules.
• Embedded at scale:
  Imparta’s expert designers, consultants and trainers help you assess, develop, coach, and continuously improve sales capabilities at scale, globally, in local language.
• Powered by agentic AI: i-Coach® AI is an agentic solution that delivers proactive and personalised assessment, learning, coaching and task support for every user, integrated into your AI infrastructure.

Together, these elements allow organisations to assess, develop, coach, practice, and continuously improve sales capabilities at global scale, while tracking results and adjusting as the team and markets evolve. They can be used to plug gaps in sales enablement, or to build an entire enablement solution.

Reporting to the Head of Consultancy and Success. The role of the Sales Performance Consultant (SPC) is to understand the client’s needs and use their knowledge of the Imparta product, frameworks, and technology to design and implement a learning strategy that enables the Client to achieve their objectives and maximise the value of their investment.

The SPC will establish a deep understanding of the client’s needs so they can collaboratively create a learning strategy that will embed learning and drive impact and ROI. The SPC will establish trusted advisor relationships with senior client stakeholders to identify new opportunities, ensure the solutions are successful and they are satisfied with the experience they receive to ultimately improve customer lifetime value and add value through playing a key role in driving long term relationships with clients.

The SPC will work with the client and Imparta teams to measure application of Imparta key tools, drive adoption, embedding and impact of the solution, as well as ensure clients are successfully onboarded and receive a positive experience, driving growth for Imparta through renewals and expansion.

Responsibilities include the following:

• Maintain a deep understanding of our solutions and content and educate customers about the most relevant solution for their specific business needs and identify new opportunities to add value;
• Build deep Client intimacy and own key stakeholder relationships, sharing observations and insights derived from measurement data and its analysis;
• Collaborate with the cross functional groups across Imparta to further develop customer relationships and ensure our customers are realizing the most possible value from their investment whist ensuring margins are protected;
• Proactively drive communication with clients to enable future thinking around product / sector / client;

• Build deep customer intimacy through SME calls with key stakeholders to ensure we understand client strategy and challenges they face on an ongoing basis to enable us to make proactive recommendations throughout the lifecycle of the client;
• Oversee application of assessment tools, where required. Work with Product Manager, Change & Enablement to identify product improvements where necessary.

• Manage and deliver a learner strategy that drives change;
• Support clients ongoing needs (based on client strategy or change to needs) with recommendations on which programmes / modules / 5
  
  Cs focus areas;
• Where needed work with Design team to contextualise materials;

• Be responsible for creation of faculty briefing pack, support selection and onboarding of the faculty – ensuring they are the right fit and have the understanding of the client and any key information they need;

• Focus on successful implementation of solutions, change management consultancy to support application and embedding, leading a positive customer experience, and maintaining /growing revenue renewals and net retention improvements;
• Define and optimise Client lifecycle by driving…