Customer Service Agent

Customer Service Agent

Reference:
FEB

Expiry date: 09:44, Thu, 12th Mar 2026

Location:

Egham

Benefits: superb

Salary: £29,407 pa + bonus up to £1,470 pa OTE
Weekly Hours
: 42.5 hours / week, plus Saturdays on a rota

As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.

As a Customer Service Agent
, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Our branches are busy, fast-paced places to be and, as a Customer Service Agent
, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can‑do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

• A fantastic quarterly bonus scheme (up to £1,407 pa OTE)
• Start with 24 days,
  increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday
  !
• free life assurance (2x your salary)
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague-only vehicle‑leasing schemes
• pension &
  save‑as‑you‑earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay
  . Not only does it let you choose when
  to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach
  !

With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well‑known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.