Account Manager

Join the Team Making Holidays Shine in North Wales

• Salary: £25,000 per annum
• Hours: Full‑time (37.5 hours, Monday to Saturday, 9am–5:30pm, with a day off in the week) + on‑call rota cover
• Location: Bangor, Gwynedd

We’re looking for a proactive and people‑focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. You will also join our on‑call rota (one week in four), earning an extra £350 per week for handling urgent guest issues.

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out‑of‑hours emergency phone (own car required)

• Customer service or customer relations experience
• Strong communication and organisation skills
• Confidence working independently and as part of a team
• IT literacy, especially MS Office
• Ability to problem‑solve under pressure

Travel or hospitality experience, knowledge of the local area, and previous phone and face‑to‑face customer service experience.

• Annual bonus scheme linked to company performance
• Generous holiday allowance plus extra days with long service
• Option to purchase extra holiday days
• Birthday day off
• 2 volunteering days per year
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
• Pension scheme with employer contributions
• Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends and family
• Special offers and discounts to support overall wellbeing
• Health cash plan and life assurance
• Training and development opportunities
• 24/7 mental health support
• Employee savings scheme
• Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. If you need adjustments during the recruitment process, let us know and we’ll be happy to help.