Call Handler - Customer Service

Please note:
The information displayed on each job vacancy is received directly from the named employer. Whilst we (Grŵp Llandrillo Menai) make every effort to ensure they comply with equality and diversity guidelines, we are not responsible for any errors or omissions in the wording used.

Pay Rates: £13.97 to £32.55 per hour (depending on shift pattern choice)

Contract:

Temporary to Permanent

Start Date:

07/09/2026

Hours:

25hrs per week
Training: 37.5hrs (full-time for 4 weeks), 100% attendance required for the training period. Training hours are;
Weeks 1–2: 09:00 – 17:45 and Weeks 3–4: 10:30 – 19:45
Shift Patterns: A variety of shift patterns available between 6am & 14:30 on early shifts/late shifts and 16:00 & 02:00 on middle shifts.

As part of a team working 24/7 365 days a year we make a difference to people’s lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK.

Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.

CAMVA@Llandrillo Menai is an Employment and Enterprise Bureau funded by the Welsh Government as part of the Young Person's Guarantee.