International Conversion Assistant

Job Details

• Job Number: BU03986
• Department:
  International Education Centre
• Grade: 4
• Salary: £24,334 - £26,338 p.a. (Grade
  4)
• Contract Duration: 2 years
• Responsible to:
  International Marketing and Conversion Officer
• Closing Date: 24-06-2026

Applications are invited for the above 2-year full-time post, working in the International Marketing and Conversion team. The successful candidate will be joining a supportive team environment in which they will provide a high-quality first point of contact for prospective students, applicants, and other stakeholders, delivering excellent customer service across multiple enquiry channels. They will support the development of knowledge base content and call scripts, help monitor service performance and contribute to continual improvement within the international recruitment enquiry management service.

The successful candidate will possess a minimum of 5 GCSEs at grades A* - C (incl. English and Maths) or NVQ level 2 in a relevant subject area and have recent experience of working in a customer‑service environment. You must be a confident communicator with excellent written and verbal skills and capable of engaging effectively in a customer service environment.

The successful candidate will be expected to commence as soon as possible. The contract is for 2 years initially but may be extended. This role will be located on campus ough our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview.

Applications will also be considered to carry out this role on a part-time or job share basis.

Applications will be only accepted via our online recruitment website,  However, in cases of access issues due to a disability, paper application forms are available by telephone

The purpose of this role is to support a range of activities and initiatives to meet student recruitment targets in line with the University’s Student Recruitment Strategy. Working within a busy international student recruitment, marketing and conversion environment, to assist in the coordination and delivery of first‑class customer service to support the international student journey.

You will be supporting the International Marketing & Conversion Officer in implementing conversion activities including email communication campaigns to both enquirers and applicants as well as supporting in the set up and running of online events for a range of audiences across international marketing.

• Respond to enquiries from prospective students, applicants, parents, advisors, and other stakeholders via email, phone, live chat, digital engagement platforms, and in person.
• Record and track enquiries within the enquiry management system, ensuring records are accurate and up to date. Triage and respond to enquiries appropriately, escalating complex or specialist queries to the relevant colleagues or teams to ensure accurate and timely resolution.
• Assist the International Marketing & Conversion Officer in producing high quality and inspirational written communications for international student audiences which adhere to University brand guidelines and in line with the international conversion communications plan.
• Assist the International Marketing & Conversion Officer in setting up, promoting and running online (and in person where appropriate) conversion events which support the wider international recruitment strategy.
• Liaise with International Recruitment and wider academic and professional service colleagues to maintain positive relationships and engagement with conversion and recruitment activity.
• When needed assist with the setting up and running of call centre activities and liaising with student ambassadors to call offer holders to aid conversion.
• Assist with ongoing website updates and implement web changes in line with business needs.
• Book and manage staff travel in line with company policies and schedules.
• Assist with the running and administration of international social media groups as appropriate.
• Coordinate freight services and…