Technical Services Specialist - Engineering

Technical Services Specialist - Engineering

Bangor LL57 4EZ
, UK

GLI is a global leader in the testing and certification of gaming devices and systems. We are seeking a professional with strong attention to detail to join our team as a Technical Services Specialist to support engineering and project activities within a fast-paced environment.

• Performs incoming reviews on projects/requests with minimal interaction or support.
• Notifies project owners/leads of projects/requests and other workflow involvement as needed.
• Creates and/or modifies projects/tasks in internal and third-party systems.
• Creates organized Statement of Work templates and delivers professional email estimates to fixed-price clients.
• Provides organized templates for standard complexity timeline estimates and project costs.
• Uploads and interfaces with jurisdictional-specific processes/systems.
• Learns and properly utilizes various internal tools used for project tracking and management.
• Generates draft reports and reviews for errors or omissions.
• Provides feedback regarding quality issues.
• Collaborates with teams to identify common mistakes, areas for improvement, and efficiencies in processes.
• Documents review results and issues to internal groups in a clear and professional manner.
• Executes reporting and dashboard queries.
• Monitors key performance indicators and real-time project metrics.
• Supports clients with specific process training and other similar requests.
• Performs other duties as assigned.

• Associate’s or bachelor’s degree in Programming, Electronics, Maths or a related discipline is preferred, but not required.
• Certification, formal training, education, experience or demonstrated competency may be evaluated and considered in lieu of these requirements.

• Basic computer skills including proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to read, write, speak, understand, and communicate in English to perform the duties of this position.
• Effective verbal and written communication with internal and external parties.
• Ability to articulate and communicate deficiencies found in reviews to engineers in written and verbal form.
• High attention to quality, detail, and correctness, including proofreading for grammar and spelling.
• Ability to manage multiple projects and deadlines, and organize data for technical teams.
• Forward-thinking to automate processes and procedures.
• Ability to work independently and in a team environment.

• 25 days of holiday per year plus Bank Holidays
• Pension plan
• Discretionary annual bonus
• Annual performance reviews
• Weekly fresh fruit, free coffee, and tea

Gaming Laboratories International (GLI) is a gaming services company. Any employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If requested by GLI to obtain a gaming license, continued employment may be contingent on obtaining that license.