Scientific Cloud Ops Specialist

Global Talent Acquisition - Senior Manager

Our Why At Dotmatics

At Dotmatics, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, Luma Lab Connect, ELN Platform, Graphpad Prism, Geneious, Snap Gene, Protein Metrics, OMIQ, FCS Express, Lab Archives, NQuery, Easy Panel, MStar, Soft Genetics and Virscidian.

We have a vision for a new Lab of the Future that will change the future of scientific research.

We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making.

Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now.

Shaping the Future of Science At Dotmatics

Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.

You’ll join a collaborative, global team pushing the boundaries of scientific innovation. Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform.

We need your help to keep growing and pioneering the future.

We are Science Driven. We are Customer Centric. We are Better Together.

Protein Metrics is seeking a talented Scientific Cloud Ops Specialist to provide overall support and to implement professional services for our cloud-based Byosphere Software.

You will leverage deep experience leading software implementations and be keen to develop expert knowledge of Protein Metrics solutions to inspire customer confidence. This position is a mix of Cloud, Desktop application Deployment, Maintenance, Support & Customer user support hence the need for Scientific/Life Science exposure.

This person will be responsible for providing technical and scientific customer support for Protein Metrics applications. You will work within a small team, deploying, upgrading, monitoring, troubleshooting, and maintaining our desktop product as well as our client/server-based system (deployed either on premises or on AWS). This role is working on Scientific software and supporting customers with queries on the scientific software so possessing an understanding of Biopharma or Life Science industry is essential.

Ideally you will come from a background in Science such as from the wet-lab with a strong focus on technology/and software tools, maybe even acting as an admin, or a pre-sales, technical support for scientific software or a similar field

This position will report to the Enterprise Services Lead and will provide support to customers across multiple time zones with a primary emphasis on Europe.

• Install, provision, and administer Protein Metrics applications on Linux and Windows environments (on desktop, on-premises servers, and AWS Cloud).
• Maintain, upgrade, and migrate Protein Metrics applications for customers.
• Conduct root cause analysis following incidents and implement preventive actions, documenting incidents and following up with Product Management and Engineering for resolution.
• Proactively monitor the cloud environments and troubleshoot issues as they arise.
• Monitor security threats and health of our systems using tools and services such as Data Dog or Cloud Watch and address alerts.
• Prepare and maintain documented operating procedures.
• Define and implement integration solutions between our Enterprise Software and external tools such as…