Presales Architect - Trust, Identity and Compliance

Presales Architect - Trust, Identity and Compliance

Remote - United Kingdom

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote‑first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

See yourself at Twilio

Join the team as Twilio’s next Presales Architect – Trust, Identity and Compliance.

About the job

This position is needed to partner closely with sales, solutions engineering, and enterprise strategists to consult on complex, multi‑product opportunities. You will scope, design, and validate how complex multi‑product solutions fit into the client’s ecosystem and help paint the long жұмы Twilio vision for our customers. You will be a critical partner cross‑functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.

Responsibilities

In this role, you’ll:

• Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on identity verification, security, fraud, and compliance trends
• Assess and steer customers[min?] toward leveraging multiple products & solutions at Twilio
• Scope, design, and validate complex multi‑product solution architecture with an emphasis on:
• Identity verification and authentication flows (e.g. account security, MFA, API‑based identity)
• Secure‑by‑design architectures that reduce fraud and abuse
• Compliance, data residency, and audit readiness
• Build compelling presentations to secure the Technical Win in partnership with core sales, core SE, and Enterprise Strategist teams
• Support cross‑functional teams on product specific knowledge, enablement, strategy, and solutions / use cases (Sales, Presales, Marketing, Enablement, CS, Product, etc.)
• Support core sales and solutions engineering team members on value‑selling strategies and complex solution sales
• Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy and roadmap via GTM interlock and PDLC processes

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

* Required:

• Demonstrated ability to lead complex solutions sales cycles including, novel solution scoping, design, and validation
• Strong stakeholder collaboration and influencing skills
• 4+ years of progressive presales experience, including complex solution architecture
• 2+ years of demonstrated expertise identity verification, authentication, security, or trust‑related domains, including topics such as:
• Account security and authentication flows (MFA, OAuth, JWT, APIs)
• Fraud and risk signals
• Network or application security
• Enterprise regulatory frameworks such as GDPR, DORA
  * pi?]
• Strong track record of excellent verbal and written communication skills, and driving deal strategy with creative and compelling storytelling
• Confidence influencing highly skilled and experienced audiences including CMime? string? heading; but keep as is description
• Experience documenting and sharing customer trends and requests with product
• Experience working in an overlay or specialist presales capacity
• Experience collaborating with product on strategy, positioning, and…