Infrastructure Operations Program Manager

Infrastructure Operations Program Manager

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Core Weave is the AI Hyperscaler, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, Core Weave has operated a growing footprint of data centers covering every region of the US and across Europe. Core Weave was ranked as one of the TIME
100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, Core Weave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.

Core Weave powers the creation and delivery of the intelligence that drives innovation.

The Mission Of The Infrastructure Operations Program Manager Is To Operationalise And Scale Core Weave’s Bare Metal Support Programs Across EMEA, With a Focus On

• Owning and driving RMA workflows:
  Coordinating with internal teams and vendors to streamline how hardware failures are diagnosed, escalated, replaced, and tracked — and using data to monitor trends, drive accountability, and reduce repeat issues.
• Leading cross-functional maintenance efforts:
  Helping ensure that both proactive and reactive maintenance (upgrades, replacements, power/cooling work, etc.) are planned, communicated, and executed with minimal disruption to customers — and that post-maintenance reviews are informed by meaningful KPIs.
• Acting as a bridge between Support, Fleet Ops, and the client:
  Representing the customer’s voice internally, and ensuring that field work, hardware tracking, and incident handling are cleanly executed and understood.
• Building repeatable, measurable processes:
  Turning ad hoc or one-off actions into standardised, trackable workflows that can scale across regions, vendors, and clients — with dashboards or reporting in place to track backlog, resolution time, vendor performance, and program health.
• Contributing to the overall maturity of the program:
  Helping the team move execution to a metrics-driven, well-documented operational model that enables faster time-to-resolution, clearer accountability, and improved customer experience.

The ideal candidate will have a strong background in data centres and cloud computing, familiarity with RMA processes and server operations, and demonstrated experience in client-facing support. A strong record of success in cross-functional project management is a must.

Requirements

• Proven technical project management experience in cloud or high-performance computing, specifically server and data centre operations.
• You’re practised in communicating with clients and external vendors regarding their business needs, priorities, and incidents, and effectively resolving conflicts when they arise.
• You are familiar with Linux, have experience with containerization technologies and cloud computing concepts, and have strong hardware troubleshooting knowledge.
• You have worked closely with supply chain and engineering teams to deliver value to customers, driving improvements to operations and tooling.
• You have experience with ticketing systems and analysing data, and are proficient in designing and implementing process workflows.
• You are familiar with tools and methods for creating and maintaining detailed documentation and have proven experience generating and reviewing client-facing reports.
• Leadership & Communication:
  Demonstrated leadership ability and excellent communication skills.
• Problem-Solving & Adaptability:
  Robust problem-solving skills and adaptability in a fast-paced environment
• Technical Abilities and
  
  Skills:
  
  Technical curiosity and an ability to assimilate complex technical concepts to better operational processes.
• Applicants must have work authorisation that does not…