Operations Manager

Overview

The Operations Manager is responsible for leading people, overseeing project delivery, and ensuring effective utilisation of staff across Bluestonex Consulting Ltd. This role plays a critical part in driving operational excellence, scalability, and performance across the business. The position is a key leadership role with a defined future progression to Operations Director, contributing to strategic planning and long-term organisational growth.

• Competitive Salary and Benefits Package:
  Enjoy a competitive salary and comprehensive benefits.
• Flexible Working Arrangements:
  Benefit from flexible working arrangements (remote/hybrid).
• Innovative Environment:
  Be part of a company that values creativity and cutting- edge technology.
• Growth Opportunities:
  Grow with us as we expand with new opportunities.
• Collaborative Culture:
  Work with a team that supports and inspires each other.
• Impact:
  Make a real difference in our company’s growth and success.
• Professional Development:
  Access to professional development and training opportunities.

• Lead, develop, and motivate teams across multiple projects and functions from delivery to support.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Support recruitment, onboarding, performance management, and professional development.
• Act as a trusted leader and escalation point for operational and people-related matters.

• Provide oversight of project portfolios to ensure delivery against scope, time, quality, and budget.
• Work closely with project managers, consultants, and stakeholders to remove delivery obstacles.
• Ensure consistency in project governance, reporting, and operational standards.
• Monitor risks and implement mitigation strategies proactively.

• Own and manage staff utilisation planning to maximise productivity and profitability.
• Balance demand, capacity, and skills across current and future projects.
• Use data and insights to forecast resource needs and support business growth.

• Translate business strategy into operational plans and execution.
• Continuously improve operational processes, systems, and controls.
• Support senior leadership with operational reporting, insights, and recommendations.
• Contribute to long-term planning in preparation for progression to Operations Director.

• Demonstrate strong understanding of data-driven decision-making.
• Leverage operational data, dashboards, and KPIs to monitor performance.
• Work effectively with enterprise technology platforms, including our proprietary software (Maextro on premise and Maextro cloud), SAP Business Technology Platform (BTP).
• External and internal collaboration with functional & technical teams to optimise the use of systems, tools, and automation.

Essential

• Proven experience in an operations management or senior delivery role with an SAP background.
• Strong people leadership and stakeholder management skills.
• Experience overseeing multiple projects and cross-functional teams.
• Experience overseeing support for existing customers.
• Demonstrated ability to manage and optimise staff utilisation.
• Solid understanding of data, reporting tools, and operational metrics.
• Working knowledge of enterprise technology environments.
• Experience with or strong understanding of SAP Business Technology Platform (BTP).

Desirable

• Background in consulting or professional services environments.
• Experience contributing to or leading operational strategy.
• Familiarity with SAP ecosystems, data platforms, or digital transformation initiatives.