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Data Center Global Support Engineer
Job in
Bangor, Bangor (Wales), Gwynedd, Wales, UK
Listed on 2026-02-16
Listing for:
Ll Oefentherapie
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
Data Engineer, Systems Engineer -
Engineering
Data Engineer, Systems Engineer
Job Description & How to Apply Below
- Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases, directing service teams and providing exec-level status
- Monitor metrics and drive continuous improvement efforts across Data Center Operations to achieve KPIs and Objectives.
- Innovate and Implement strategic improvements to drive down costs and reduce risks/downtime for Data Center Operations.
- Provide support and direction for New Region Build and expansion activities, delivering world-class standards.
- Implement Global Automation Solutions for the Data Center Operations
- Triages issues and takes appropriate actions to support and engineering teams and resolve them effectively.
- Provide mentoring and technical direction for local site technicians and Senior Engineers.
- Perform and teach Advanced Diagnostic troubleshooting techniques with supported systems, hardware and cabling.
- Communicates with senior management to advise, influence and determine strategic business needs.
- Ensure best in class Oracle standards are followed by staff, vendors and contractors.
- Ensure Global Data Center teams manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes.
- Engages globally with Internal and External groups at all levels to address support issues impacting Data Center Operations.
- Setting expectations and monitoring across Data Center Operations globally, quality assure process execution and proactively address concerns with remote team leads.
- Evolved decision-making to determine course of action or as an escalation point for Data Center Technicians.
- Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in an IaaS environment.
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