Lead Business Analyst; ServiceNow

We are seeking a highly skilled Lead Business Analyst with strong Service Now experience to join our dynamic team. In this role, you will lead business analysis efforts for Service Now implementations, working closely with stakeholders to gather requirements, design solutions and ensure successful project delivery.

• Lead the business analysis function for Service Now projects, including ITSM, ITOM, HRSD or other Service Now modules
• Collaborate with clients, project managers, developers and other stakeholders to gather and document business requirements
• Analyze and translate business needs into functional and technical requirements for Service Now solutions
• Facilitate workshops, interviews and meetings to elicit requirements and drive consensus
• Develop user stories, process flows and use cases to support solution design and development
• Oversee the configuration and customization of Service Now modules to meet business objectives
• Support testing, training and change management activities
• Provide thought leadership and best practices for Service Now implementations
• Mentor and guide junior business analysts on the team

• 5+ years of experience as a Business Analyst, including excellent knowledge of requirement gathering techniques, process mapping and stakeholder engagement
• Solid understanding of Service Now processes, modules and integrations (experience with SNOW in public sector is a plus)
• Strong understanding of business process analysis and design
• Excellent communication, facilitation and stakeholder management skills
• Experience working in Agile/Scrum environments
• Service Now certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus
• Experience in consulting or working with global clients is preferred

• EPAM Employee Stock Purchase Plan (ESPP)
• Protection benefits including life assurance, income protection and critical illness cover
• Private medical insurance and dental care
• Employee Assistance Program
• Competitive group pension plan
• Cycle scheme, Techscheme and season ticket loans
• Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
• Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on Linked In Learning Solutions and much more
• If otherwise eligible, participation in the discretionary annual bonus program
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
• * All benefits and perks are subject to certain eligibility requirements

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