Business Systems Administrator; Gong & LinkSquares

Business Systems Administrator (Gong & Link Squares)

Department: Operations

Employment Type: Full Time

Location: UK

About us

We are Digital Science and we are advancing the research ecosystem.

We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team.

Want to join us?

The Business Platforms Administrator is responsible for the day-to-day administration, optimization, and adoption of key commercial systems, specifically Gong (Revenue Intelligence) and Link Squares (Contract Lifecycle Management).

The role also plays a critical enablement function, ensuring teams are trained, supported, and equipped to use these platforms effectively to drive consistent workflows, insights, and outcomes.

The role ensures these platforms are configured correctly, embedded into business workflows, well-governed, and delivering actionable insights to Sales, Customer, Legal, and Operations teams, as well as key stakeholders.

This is a hands-on, hybrid systems role
, sitting at the intersection of multiple functions within Digital Science.

Please note - due to business need, we can only accept applications from candidates who reside in the UK where we have an established legal entity. If you apply from outside of this area, your application will not be considered. Please be aware that we may close this position early if we receive a high volume of applications, so we encourage you to apply promptly.

• Act as the primary system administrator for Gong
• Manage users, permissions, integrations
• Managing onboarding, offboarding and access controls
• Configure call recording rules, trackers, libraries, and dashboards
• Ensure data quality, compliance, and correct usage across sales and customer teams
• Partner with key stakeholders to support coaching, deal reviews, and insights
• Lead rollout of new Gong features and best practices
• Explore, implement, and maintain integrations between Gong and other core business systems (e.g. CRM, Chili Piper conferencing tools, and analytics platforms).
• Troubleshoot system issues and act as liaison with Gong support and a dedicated Gong CSM

• Act as the primary system administrator for Link Squares
• Manage contract repository structure, users, permissions, templates, and workflows
• Support Sales, Sales Ops, Legal, People, and relevant key stakeholders with contract creation, review, and execution workflows
• Maintain integrations with CRM (in collaboration with CRM team) and e-signature tools (e.g. Salesforce, Docu Sign) and explore new use cases (e.g. vendor contract management and integrations (e.g. Netsuite)
• Ensure contract data quality, tagging, and reporting accuracy
• Support compliance, audit, and contract reporting needs
• Partner with Sales Ops and Legal on improving reduction of manual work, turnaround times and contract visibility.

• Own the end-to-end administration, governance, and integration of Gong and Link Squares, ensuring both platforms are fully embedded into commercial, legal, and vendor management workflows
• Define and execute the integration strategy across Gong, Link Squares, and other core business systems to enable seamless end-to-end processes and data flow Govern system configurations (including trackers, templates, clauses, permissions, and workflows) to ensure consistency, scalability, and avoid system sprawl
• Ensure compliance with data privacy, consent, retention, and audit requirements across recorded conversations and contracts
• Monitor system adoption and effectiveness, partnering with, Rev Ops, Legal, Sales, and Customer teams to drive meaningful and sustained usage
• Manage alerts, renewals, and key contractual obligations for both customer and vendor contracts,…