Global IT Support

Location: Bangor

Global IT Support IWhile providing integrity to the casino and gambling industry for over 37 years, GLI has established an incomparable team of professionals. We are looking for a Global IT Support  to support our IT team.

Location:

Office based in Bangor, North Wales Who We Are…With over 37 years in the industry, Gaming Laboratories International (GLI) is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 700 jurisdictions worldwide.

Why You Should Work Here…Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement.  Our team members have the opportunity to communicate and collaborate with colleagues around the world.

What You Will Accomplish Here…The Global IT Support I is responsible for ensuring courteous and professional IT end user support is delivered to all employees and clients in their local office. Higher level Computer Support Specialist’s may serve as a lead by coaching or assisting others, as needed.  For this role there will be a requirement to travel and support offices throughout Europe.

This position will effectively support the IT team by focusing on the following:

Responds to all issues in the IT ticket tracking system in a timely fashion

Corrects end user issues and reports issues that cannot be corrected in a timely fashion

Assists IT personnel in other locations with resolving end user issues

Performs installations and resolves end user support issues within the LAN/WAN environments

Maintains records, logs and reports of end-user assistance and troubleshooting requests

Provides hands on training, training materials and documentation for IT applications and/or equipment to employees, when necessary

Takes ownership of specific application(s) and system(s) areas, as assigned

Maintains diagrams and other documents regarding the application(s) or system(s) functionality

Works with Department leaders to gain an understanding of the business need for changes, modifications or new systems to be implemented

Evaluates interrelationships between systems, identifying how changes may affect other systems

Maintains confidentiality with regard to the information being processed, stored or accessed

Provides weekly reports to the IT Manager regarding workload, open projects and issues

Schedules bi-annual auditing of all Company issued laptops

Provides maintenance and operation of end user applications including, but not limited to, the Company email system, backup systems, company access user account creation, phone system modifications, create new user accounts and PC set-ups Responsible for upholding network security measures set by Company policies

Maintains a knowledge of remote access products

Performs other duties as assigned

Education,

Experience and Skills:

Bachelor’s degree in Information Technology or a related technical discipline is required;
Certification, formal training, experience or demonstrated competency may be evaluated and considered in lieu of the educational requirementsA minimum of 1 year of related experience is required;

Certification, formal training, education or demonstrated competency be evaluated and considered in lieu of the experience requirements

Must possess relevant technical skills/certifications in the systems or area specified by management

Must have a working knowledge of network topology and remote access devices

Ability to adapt from business to technical communication according to the audience is required

Must have the ability to assess a situation quickly and help arrive at the best beneficial resolution for all parties involved

Must have the ability to write professional reports and other business correspondence

Must have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position

Must have the ability to communicate, both orally and in writing, with internal and external parties

Must have the ability to handle and…