Sales Operations Manager

The Sales Operations Manager
is responsible for leading the sales operations function, ensuring the sales team operates efficiently by providing administrative, operational, analytical and proposal support. This role bridges sales, marketing, and operations to improve processes, enhance customer experience, and drive revenue growth.

While providing integrity to the casino and gambling industry for over 37 years, GLI has established an incomparable team of professionals. Join a global market leader in the gambling industry while leveraging your abilities to support team members in a fast-paced, dynamic environment. We are looking for a Sales Operations Manager to support the GLI team in Bangor.

Who We Are…

With over 36 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 700 jurisdictions worldwide.

Why You Should Work Here…

Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits, and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world.

• Supports and implements strategic plans to accomplish the Company’s goals.
• Collaborates closely with engineering delivery teams and technical compliance teams to ensure that services offered align with market demands and client expectations.
• Collaborates closely with the proposal manager to ensure sales proposals accurately reflect client requests while adhering to the Company’s standard operating procedures.
• Ensures the team demonstrates a thorough understanding of the services offered by the Company and advises on the value proposition and benefits for the team’s assigned clients.
• Assist the CSR to provide clear, complete, and accurate proposals to clients.
• Ensure information in all systems is updated on a regular basis, including customer information, opportunities, contacts, and all sales and client related information.
• Occasionally may participates in trade shows and or events.
• Manages department personnel, which involves direct and indirect responsibilities for interviewing, selection, training, motivating, and performance evaluations.
• Assigns and allocates work in a manner that utilizes employee’s strengths to efficiently maintain operations.
• Sets clear goals by communicating job expectations, appraising work performance and consistently providing honest feedback to employees.
• Provides employees with resources, training, and support necessary to complete work assignments.
• Sets performance goals for the team accordingly.
• Develop operations processes and procedures to enhance efficiencies in the department.
• Consistently reviews, approves, and submits administrative work prior to established due dates.
• Models’ behaviour consistent with CORE Company values, setting the same expectations for his/her team.
• Performs other duties as assigned

• Manage and mentor the sales support and proposal team
• Set performance goals and monitor team productivity
• Provide training and development opportunities
• Oversee project processing, pricing, and contract administration
• Ensure accuracy and timeliness of sales documentation and proposals
• Support sales forecasting and pipeline management
• Process Improvement
• Identify inefficiencies and implement streamlined workflows
• Overview and maintain sales procedures and policies
• Optimize CRM usage and data quality
• Cross-functional Coordination
• Act as a liaison between sales, marketing, finance, and customer service + other departments.
• Support product launches and promotional campaigns
• Customer Support
• Handle escalated customer issues related to projects or service
• Ensure where possible through role interaction high levels of customer satisfaction

Required

Education and Experience:

• Prior experience supervising, overseeing or directly managing a team of employees is strongly preferred.
• Must have a valid passport to…