Customer Experience Marketing Manager - German Speaking

Hexagon’s Safety & Infrastructure division is looking for a full-time Customer Experience Marketing Manager to join our EMEA regional marketing team. The role partners with new Hexagon public‑safety customers to ensure engagement and connectivity from the moment agencies purchase the implementation lifecycle and beyond. The incumbent will enhance customer marketing programs through 1:1 account‑based marketing from order to go‑live, utilizing best‑in‑class digital marketing capabilities and events to foster customer advocacy at project end.

• Strong on‑time project management
• Hands‑on customer event planning, management and execution
• Writing and designing digital assets (emails, forms, landing pages, etc.)
• Develop communication cadence across multiple teams and stakeholders internally and with customer accounts by account persona (using multiple media, including direct mail)
• Creative graphic design for presentations, web, social, banners, etc.
• Develop a customer advocacy program at project delivery for speaking engagements, case studies, reference materials and market‑facing PR and video projects
• Qualitative and quantitative data capture for project health reviews (KPIs)

• At least five (5) years’ experience in marketing and communications
• Customer service and customer success with intentionality
• Highly organized and efficient with proven project management skills; may manage up to 25 concurrent projects
• Strong written and verbal communication skills
• Event planning, management and execution (must lift and move 10 kg at a time; set up event spaces, transport boxes and ship items)
• Pardot, Salesforce and Adobe Creative Suite knowledge and experience (or similar tools)
• Ability to work well with cross‑functional teams, both internal and external
• Must be willing to travel up to 20%

• Background in public safety software sales or public safety marketing is preferred
• Fluent in English and German; proficiency in Spanish is a strong plus

Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across public safety, defense, transportation, government, industrial facilities and physical security. Hexagon (Nasdaq Stockholm: HEXA

B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at

At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

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Senior level – Mid‑Senior level, Full‑time, Marketing and Sales, Software Development