ED Flow Co-ordinator

Job Overview

An exciting opportunity has arisen to join a team of Flow Coordinators in the Emergency Department, Ysbyty Gwynedd.

The Flow Coordinators would work on a shift basis to cover 08.00 – 03.00, 7 days a week. There will be two shifts daily 08.00 – 18.00 and 17.00 – 03.00. You would be required to work weekends and bank holidays.

The successful candidate will be a member of the Emergency Department Team working to assist the Medical Team Leader (MTL) and the Nurse in Charge (NIC) with the monitoring and management of the flow of patients through the Department by facilitating an efficient, effective and timely management of the patient’s pathway.

You will possess a good standard of education, previous experience of working in an administrative or clinical setting and able to keep pace with a fast moving and highly demanding environment. You will need to be able to work as part of a team and be efficient and organised with your own workload.

Excellent communication skills are required as the post holder will support the clinical team to challenge the progress of patients’ journeys with all members of the clinical teams to include Consultants, Nursing, Support Services, Ambulance staff etc.

The ability to speak Welsh is desirable for this post;
Welsh and/or English speakers are equally welcome to apply.

The post holder will be a member of the Emergency Department Team working to assist the Medical Team Leader (MTL) and the Nurse in Charge (NIC) with the monitoring and management of the flow of patients through the Department by facilitating an efficient, effective and timely management of the patient’s pathway. This monitoring and management should include, but is not limited to, patients in Triage, Resus, Majors, Minors and Fit2

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The role will also ensure breaches of the 4 hour and 12 hour standards are monitored and escalated as required and that correct breach processes are adhered to.

Excellent communication skills are required as the post holder will support the clinical team to challenge the progress of patients’ journeys with all members of the clinical teams to include Consultants, Nursing, Support Services, Ambulance staff etc.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Comprehensive details of the role are outlined in the Job Description and Person Specification provided with this vacancy.

• Educated in English and Maths to GCSE or equivalent standard
• NVQ Customer Care Level 3 or equivalent
• IT related qualification

• Previous experience of working in a busy environment
• Administrative experience, including typing skill

• Welsh Speaker