Retail Manager in Training - Bangor; North Wales

Fancy joining the UK’s number one Wine Specialist? Majestic Wine are looking for a dynamic, ambitious and experienced Retail Manager to join our Bangor (North Wales) team Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years.

With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.

An exciting opportunity has arisen to become a Manager in Training for our Bangor store. As a Majestic Manager in Training you will embark on a 12 month development programme working alongside a high performing, experienced Store Manager that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a Majestic Store Manager.

As a Majestic Manager in Training, you will work through the career pathway training programme with the support of your Store Manager setting you up to take over the running of the store after the training period has concluded.

• Contract: Permanent
• Hours: 45 Hours Per Week
• Salary: Dependent on experience

At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

• Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
• Involvement in all operational tasks to establish a thorough understanding of the day‑day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store.
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Take ownership of your own development, utilising the support and resources available.
• Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.

• Experience of managing a team in a fast‑paced, target‑driven retail or hospitality environment
• Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
• You can prioritise and strategically problem solve in high pressure environments
• Self‑motivated, able to thrive when working alone and as part of a team
• A can‑do attitude with a passion for seeing problems through to solutions
• Adaptable and resilient to meet the ever‑changing demands of our business
• Excellent communication and time…